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I am not receiving the verification 6 numbers for my NHS app

(9 Posts)
Lovetopaint037 Wed 11-Mar-26 14:03:55

Getting panic stricken as this is a lifeline to me. I got into The NHS on my iPad. I haven’t received the verification code which has been sent. So can’t get any further. Tried several times for it to be sent again but nothing. Tried looking at utube ideas for a remedy. Tried the usual turning on and off. Toggling airport mode on off. Looking at messages can’t see anything untoward. Has anyone had trouble getting a code from NHS? Or has anyone else a solution for resolving this strange problem? If so would be really grateful.

Patsy70 Wed 11-Mar-26 14:49:23

Is the verification code being sent to your mobile or landline phone?

Lovetopaint037 Wed 11-Mar-26 14:56:22

Hello Patsy. It’s to my iPhone.

aggie Wed 11-Mar-26 14:59:44

Check your junk folder

Retroladytyping Wed 11-Mar-26 15:09:03

Do you have a landline? Sometimes they can be sent there, if that option is offered.

Retroladytyping Wed 11-Mar-26 15:10:59

Or, are you able to phone your surgery? There may be someone there whose job is to help people with tech issues. We have someone at our surgery.

Lovetopaint037 Wed 11-Mar-26 15:25:02

Thank you everyone. I went into phone to check my junk folder and there it was in messages. It wasn’t before but I had while desperately scrolling through settings found something I didn’t understand about converting something into text which I turned on. It definitely wasn’t there before and the usual notification was missing. Also it was the only one despite repeated tries today and a couple of days ago. So don’t know but I have asked the app to remember me. Thank you everyone for answering.

Retroladytyping Wed 11-Mar-26 16:51:26

Glad you're sorted. What a relief for you. It's a strange thing, this interweb lark, isn't it?

Lovetopaint037 Wed 11-Mar-26 17:04:15

Too true Retroladytyping. I am so relieved. I have had so many health issues plus ordering prescriptions, test results and messages from the surgery the thought of not having the app really upset me. Still not sure how it resolved itself. The first thing I did was to look in messages and there was nothing. So it remains a mystery. Thank you for posting.