We recently booked with saga for the first time and had a brilliant tour round Cuba, wonderful. Especially appreciated the private home to airport taxi transfer.
However a few years ago we booked to spend a night on their new Saga ship in southampton. We left early morning to drive down, were nearly there and i phoned them about something, only to be told it had been cancelled. This was news to us especially as i had called them the night before to check car parking. As we had booked and paid for a second night stay locally we were in a fix. Luckily the place we had booked for the following night was available so we didnt have to drive all the way home again. I think saga paid in the end, though somewhat reluctantly as i recall, just wish we had chosen a fancy hotel rather than b and b.