Unfair practice re flight upgrade?

It depends doesn’t it. If the travel company have made a block booking in economy they will be paying for that as a block ie the cost of your two seats as part of it. That won’t be refundable to them.

Your upgraded seat will be completely separate to that. So even though your not using the seats the company would still have to pay for two unless the Airline was prepared to refund them.

We usually use Viking, Smithsonian, Roads Scholar.

Typically we go straight to the cruise company for booking. It seems the flights are an add-on for them and easy to manipulate?

Well that’s what I thought should happen Norah. Do your travel company normally honour your request with no fuss?

We typically ask to be rebated the cost of the economy class flight and pay to be booked in business class. Happens quite often.