Hell hole of a holiday cottage

2 weeks booked with a reputable firm in a cottage. On Wednesday night, we decided to come home.
Access had briars, weeds, nettles by the picnic table , and grass growing out of it, the window was obscured by a large tree.
Inside curtains in the bedroom hanging from too few hooks. No washer/dryer, washing line or clothes airer. Ironing board no iron. No dishwasher tablet. A cupboard full of scraps of food people had left.No instruction book
The owner of the cottage came with prospective buyers on the first morning. We could have said no but were shell-shocked from the long journey.
On Friday I phoned the company to complain and was told the first line of complaint was with the owner. He refuses to reimburse any money when contacted by them.
I m writing because it could be you.Don't believe what the brochure says or photographs. Have a good look around and read the company's instructions asap. In small print, it said to contact the owner with complaints. Take photo evidence which we were too thick to do.We both feel like such fools.