What do you think about Trust Pilot?
I have e-mailed TP under their "content integrity" heading. I have received from them what appears to me to be a standard letter saying, in effect, that TP cannot, as it were, "take sides" re events and experiences that have been reported.
But I was not referring to specific events or experiences, only asking questions of the holiday company, (OTB) in light of the many similar, serious, complaints that appear on TP, and which have continued to appear throughout the past year.
There are 15% 1 star (very poor) reviews. OTB provides vague, fairly pointless responses, eg "we are looking into this/we need further details", etc, etc. Following negative reviews several positive reviews appear, many of which seem to follow a similar format, using similar language and making similar points. So, for the last year, negative reviews (which often detail some very serious issues) have remained at exactly 15% throughout the year. This seems quite odd to me and I believe it is something that should be looked at more closely to try and ensure "content integrity".
Eloethan Tue 15-Aug-23 13:20:45
NotSpaghetti Fri 18-Aug-23 05:00:55
Sago Fri 18-Aug-23 09:17:46
NotSpaghetti Fri 18-Aug-23 09:22:37
MerylStreep Fri 18-Aug-23 11:30:31
Wenmore Fri 18-Aug-23 12:04:39
MerylStreep Fri 18-Aug-23 12:13:19
MayBee70 Fri 18-Aug-23 12:16:40
NotSpaghetti Fri 18-Aug-23 16:24:15
biglouis Sat 19-Aug-23 12:35:18
Primrose53 Sat 19-Aug-23 12:51:23
Felicititious Sat 19-Aug-23 13:20:47
Primrose53 Sat 19-Aug-23 13:30:58