We flew back from Montreal (Trudeau airport) to London Heathrow and the flight from Montreal was delayed leaving. We were not offered any alternative flights or any accommodation to stay overnight and catch a later flight.
We landed over 3 hours later than the original flight would have landed so I submitted a claim form for compensation.
The BA website says that if the distance between the two airports is over a certain amount the compensation due per person is £520. The distance shown on a third party website was in the bracket for receiving £520, but all BA has paid me is their lowest rate of £260.
Has this happened to anyone else? If so, how did they challenge BA and were they successful, please?
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