I think "Great Railway Journeys" is a programme.
Could it be "Great Rail Journeys"?
I've asked AI to search review forums to find this Baggageman company and this is a cut-and paste:
Based on recent feedback from travel communities like Cruise Critic, Trustpilot, and Railtrail, here is the current "on-the-ground" sentiment regarding The Baggageman as of 2025/2026.
People generally view them as a "gold standard" service, though they are often compared to newer, more tech-focused competitors.
1. The "Human Touch" is the Biggest Selling Point
The most consistent positive feedback is that you can actually speak to a human at their office in Oxfordshire.
The Consensus: Travelers (especially those on high-end tours like Riviera Travel or Great Rail Journeys) love that they don't have to deal with a chatbot. One 2025 review noted that when their flight "went pear-shaped," they were "eternally grateful" not to have a suitcase to worry about.
Reliability: Long-term users report that bags almost always arrive 3-4 days before they do, often waiting inside the hotel room or cruise cabin.
2. The 2025/2026 "Customs" Caution
Following Brexit and new EU import rules, there has been a slight shift in reviews.
The Issue: Some travelers mentioned that the paperwork for taking bags into Italy or Spain has become more detailed.
The Feedback: Users advise being very meticulous with the "pro forma" packing list they give you. If you list "clothing," you're fine; if you have unusual electronics or gifts, it can cause a delay.
3. Comparison with Competitors
Travelers often debate whether to use The Baggageman versus My Baggage or Baggage Handling Company (BHC).
Recent "Red Flags" to Watch For
While 90% of the feedback is glowing, a few recent threads on Cruise Critic mention:
Pick-up Window: Because they use specific routes, the pick-up is usually exactly 7–10 days before you leave. People who are still wearing their holiday clothes 7 days before departure find this stressful.
Communication: One user noted a missed collection where they struggled to get hold of the driver after hours, though the office resolved it the next morning.
Where to see the latest raw reviews:
Trustpilot: Search for "Railtrail Tours" or "Riviera Travel"—many customers mention The Baggageman specifically in their tour reviews.
Cruise Critic: Look for the "UK Cruisers" forum and search for the thread "Baggage handling UK" (updated as recently as late 2025).
Feefo: Check the reviews for The Baggage Handling Company—people often compare the two services directly there.
...this (above) is what it said.
I would be inclined to trust them. A higher end company would not take risks on who they worked with I think.
