DrWatson
As Chestnut says, viewers should not always trust what they get shown. Any such series is heavily edited to manipulate viewers --- it gets called "reality TV" but it's about as "reality" as a panto! It's a good vehicle for Goth Claudia though.
I said in the first series that creeping around the castle in a long cloak, with her black eyes and long back fringe, well it's the perfect role for her!
Yes, timelines etc. are manipulated but there are things that you can see and hear which cannot be changed, like Charlotte lying about Zack which I mentioned. The words came out of her mouth and we heard them.