Another Citizens Advice volunteer here. When I joined, the training was very different from what it is today, lots of courses, homework, shadowing and supervised interviews.
A commitment of ten hours a week was required, but it can be as flexible as needed.
We used to work by appointment only, which I liked as I felt I worked best when I had time to prepare. Then it all changed and we took whoever came in the door. I still had some appointments however.
In lockdown I opted to specialise in helping clients to complete Benefit forms, especially PIP, and to appeal against decisions. I am still doing this, working from home. There is huge demand for this. I have committed myself to two clients a week: one may take me three hours or up to five hours, including typing up afterwards.
Why do I do it?
Initially, to keep my brain ticking over, by learning something new and being useful at the same time, using my IT skills. I enjoy meeting people, be they clients or colleagues. We are appreciated by both clients and paid staff. There may be times when I feel like giving up after almost 15 years, but the need is there, and it is a way of helping others.
When I began, DH was still working. If I am honest, it also gives purpose to my days, twice a week, which I could easily fritter away doing not a lot.