Many of these Charities are copying the corporate structure of the business world . We know the problems only too well there with the Call centre & Enquiry lines playing pass the caller .
They appear to have a bias [ to rip off ]as structured by accountants protecting their interest ie: wages not ours . This is such a shame as they have lost their way & dare I say it taken over by the unethical as must know not assisting who they are set up to help .Even the Charities Commisson is equally appalling .
In my case I needed support as GP looking in eye denying diagnosed disability connected to chronic utis - spina bifida - osteoarthritus spasm was being used to hide urgent symptons including excrutiating pain & near spacity being investigated . Did they want to know ?! They should have had the contacts & ability to write a letter of support or investigation. It appear all Charities have attracted those with other agendas.
NHS U turn on trans terminology