Although don't like being forced to listen to music whilst 'on hold',I think it is preferable to deathly silence,which makes me wonder if I have been cut off. This happened a couple of times before my doctor's surgery introduced 'on hold' music. They were notorious for cutting off callers,who would sit waiting,totally oblivious to the fact,until,after a ridiculous amount of time,it would dawn on them what had happened.