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Ruined holidays

(106 Posts)
Celeste21 Wed 28-Aug-19 16:17:21

Some friends are in Spain at the moment but have texted their disappointment with the hotel, but the children are happy so they’re putting up with it. But it got me wondering, have you ever arrived at your holiday accommodation and it’s been utterly intolerable. Home or abroad? What did you do?

Floradora9 Thu 29-Aug-19 16:47:40

My mother was a health visitor and one of the mums she visited told her about this great place they loved to go to for holidays. We took her advice and ended up in the Solway Lido. It was horrible the bedclothes were blankets and they stank by morning the rooms were terrible . We stuck it out almost to the end but DS was sick in the bed ( he had mumps ) so we gave up and went home .
Anther holiday on a farm in yorshire the cottage was OK but hasd a load of small faults and old uncomfortable furniture. The kids from the farm got friendly with our and one day the daughter went to our toilet and complained about it not working properly . When we hot home I listed the faults and told the agency we booked with . They took the place off thier books and gave us a cut price Autumn wee which turned out to be one of our best family holidays.
These day I check trip advisor and would make a real fuss if things were bad.

Gma29 Thu 29-Aug-19 16:34:27

??? HannahLoisLuke

Gma29 Thu 29-Aug-19 16:32:57

Yes. We went to Zante for a wedding. The hotel was vile. Dirty, noisy, charmless and uncomfortable. My (perceptive!) OH said, “you don’t like it here, do you”. We found a nicer hotel nearby, explained the situation to them, and their taxi driver came in with us. We manhandled our luggage out to the waiting taxi, while the driver and receptionist almost came to blows!

GabriellaG54 Thu 29-Aug-19 16:11:35

HannahLoisLuke
That had me in stitches as I could really picture the scene. ??
I think that the 'awful' stories give us more to laugh about (possibly retrospectively) than a 'pleasant' holiday.

HannahLoisLuke Thu 29-Aug-19 15:40:23

Back in the early 80s when I worked in travel I won free flights to Canada in the Christmas raffle.
We decided to use them to visit relatives in Toronto who'd often invited us over.
Whilst there we took an overnight trip to see Niagara Falls, as does everyone I should think.
The town of Niagara was cheap, tacky and full of sex shops and "honeymoon" hotels.
We duly booked into one of these with huge picture window overlooking the falls.
The room had a huge circular water bed covered in black fur fabric and the whole place stank of cigarette smoke.
We treated it as part of the experience, but sleeping on that bed was like being tossed on a stormy sea.
My ex needed to visit the loo during the night, woke up, sat on the side of said bed, his side promptly sank down to the frame and my side rose up like a hill with me lying on top. When he stood up the whole thing surged up and down and I had a job not to be tossed onto the floor.
It was impossible to have even a cup of tea sitting in it, but we were in hysterics.
I think water beds have improved a great deal over the years, but after that I'd never be tempted.

We've had many extremely dirty, disgusting self catering places both in France and one memorable one in Wales in midwinter which I'd rather forget but none gave us the fun of that awful room in Niagara.

Jani31 Thu 29-Aug-19 14:48:43

Binghamton, NY State was supposed to have a Best Western Hotel, oh it has not been built yet. A motel was the only one open. We found out why at 2 am when the 3 mile freight train clanked through on the other side of the road ?

Riggie Thu 29-Aug-19 13:58:10

Not a horrible place but an owner who didnt seem to have any boundaries. The layout of her house and the two holiday cottages (one vacant) was an L shape. We did have our own entrance on the street side if we walked anywhere but the parking area was in their garden on gravel and the owners were the sort whose door was permanently open so they could hear us coming back in the car or walking to it and without fail the female owner would appear wanting to engage in conversation. First couple of days it seemed friendly but then got a bit wearing. One day she mentioned she had been in and got some mats out for us to put things on (silly me thinking I could out things on a worktop without a mat under them!). In many years of holiday cottage renting before and after that we have never had owners who just went in when they felt like it. The last day took the biscuit when having realised we were up and about she came in, told us she needed to get the bedding or it wouldn't be dry for the next guests and marched upstairs! I think it was about 7.30!! Clearly "vacate by 10" didn't mean our usual 9.59!!

It was a shame because the cottage was nice and only recently finished, but she needed to learn that guests might want space!!

Grammaretto Thu 29-Aug-19 13:41:57

But even, as has been pointed out, you book only places with outstanding reputations there's always a first time for everything!

The hotel we've been staying in in Ireland until yesterday was very nice. If I'd read all the reviews first I'd probably have gone somewhere else but what some people don't like, others don't mind.

This place was in a beautiful position and every room has sea views. They encourage families and although there's a summer play scheme some of those children were tearing around at midnight even in the bar! But I didn't mind that at all. It made it lively and very funny at times. I enjoy people watching.

Holidays can be awful due to illness or disappointment.
Up to a point they are what you make them.

pce612 Thu 29-Aug-19 13:36:17

Yes!!!
Booked a cottage in Dorset a couple of months ago, for last (Bank holiday) weekend, following on from attending a wedding in Suffolk (500 mile drive from the Highlands) then onwards for another 200 odd miles.
We eventually arrived at 5:30 after start-stop traffic on the M3, looking forward to unpacking the car and settling in for a holiday on the Jurassic coast.
No parking as stated in property details. Eventually found a space some way from the property.
Opened front door and was overwhelmed by awful stink of rotting onions and dead flies everywhere. Rubbish bags piled in the uncleaned kitchen. Disgusting.
I then went upstairs to look at the bedrooms; beds still had dirty linen from the last occupants, mouldy towels in a heap on the floor outside the shower room. Horrible smell in the shower room (which was at least fairly clean).
No phone reception so DH went off to find a signal to phone the letting agency, who promised a cleaner would come out immediately.
By the way, the 'garden' was a tiny weedy area of concrete with a pile of garden furniture covered with lumps of concrete and a couple of upholstered garden chairs covered in bird poo, and other unknown stains, plus wheelie bins and other rubbish. Lovely.
There was no way that we were going to stay there, even if it was cleaned.
Being a Bank holiday weekend, there was no accommodation to be had in the extended area so we rang our daughter to see if she could get somewhere for us to stay for the night. The stress of the already bad day and the thought that we might be sleeping in the car or under a hedge was awful.
DD (in Inverness) managed to find us a hotel, another 50 miles away. The people at the hotel were lovely - Lanes Hotel, near Yeovil, thank you all.
After a websearch for another cottage, DD and I found a cottage in Shropshire, where we are now. It is lovely but not Dorset.
The agency that we booked the original cottage with did offer us (eventually) an alternative (an upper floor apartment, no garden…………..) which we would have to pay for!!!
Rant over. We are now settling down for a relaxing holiday.

dogsmother Thu 29-Aug-19 13:12:04

A package holiday to Bulgaria about 30 years ago.
My youngest burst into tears as soon as we boarded the plane and wanted to get off .....he had a point, the over head lockers were netting!
The holiday was a disaster from tummy bugs grim food and a regime that I couldn’t bear.
I was off course a cheap option.

Glimble Thu 29-Aug-19 13:02:48

We booked into the Plaza in New York - the one in the Home Alone films. When we arrived we had to join a long queue of people waiting to check in. Some were arguing and a couple in front of us went up to their room and then came back to say that there was already someone in their room. When it got to our turn, they didn't have the rooms we had booked so they asked us to wait in the bar. We were offered complementary drinks but they even managed to get the order wrong. My Mum and I had what they called a deluxe room. It was shabby and dusty and we had to wait while the cleaner cleaned the bathroom and then she changed the bed. We were told we could get drinks from the minibar but the minibar had been removed. My daughters were put in a room the other side of the hotel which was also very shabby. There were curtains above the bed but the wall hook holding them back had come out and was dangling down and there was somebody else's sock on the bed. It was very late at night so we decided to stay anyway as we had just flown from London and we were very tired. We went down for the buffet breakfast next morning. There was not much available and it had gone cold because they were very slow to refill dishes. We moved to another hotel after breakfast. We had thought we were treating ourselves to something special and it was special but not in a good way!

TiggyW Thu 29-Aug-19 13:02:23

The worst accommodation we’ve ever had was near Tenby; it was a caravan site with additional cottages. We were told that the caravans were full so we booked a cottage. After a long journey we arrived in the evening to find a dirty, damp cottage, cobwebs in the bedrooms - disgusting! We had to put up with it until the next morning when we were miraculously moved into a clean, modern caravan. We never got to the bottom of it - we should have made more fuss but we were much younger then. Now I wouldn’t hesitate to complain!
We had another poor experience more recently, in Hawkshead of all places! Most of the cottages there look beautiful, but we booked one which belonged to a local pub, which turned out to be down a back alley and the downstairs area hadn’t been updated since the 1900s! It seemed as though the pub used the bedrooms (which were ok) as extra B&B rooms, although the cottage was also available for self-catering.
In the U.K. I would stick to properties which have been given awards which guarantee minimum standards.

Stansgran Thu 29-Aug-19 12:43:10

Oh so many. DH always believed we should take what came along as we drove around motels or inns you name it. He liked to feel he was a free agent who could land and survive. We have stayed in so many dreadful impromptu places ,that I eventually put my foot down. It has to be five star luxury or I refuse to go and it has t be prebooked.
There was a gite in the Pyrenees where when they washed the cow byres out the stench filled the house and the little son of the farmer arrived for every meal. There was a motel in Seattle with a man who sat outside gazing into our room and where we couldn't walk on the carpet had to put newspaper down,a caravan on a lovely site in the Lakes but it streamed water and was mouldy and nothing worked. I complained on trip advisor and the owners plagued me to take the bad reveeiew down. A Michelin starred restaurant with rooms which were so awful that we just upsticks and left. They were very put out. So many more and I do now wonder why my heart sinks when we go on holiday. DH lives for holidays and he says I ruin them because we always have to change the room or insist on an upgrade. We are going away next week and I know it will be awful as he wouldn't let me have any input as "it's your birthday treat"

allsortsofbags Thu 29-Aug-19 12:32:05

First time we went to Turkey, on a last minute deal, got there late had to step across an open sewer to get into the room. Not a good start. The room was damp, dirty and had broken toilet and shower.

Next morning couldn't contact the Rep so went to reception, who were dismissive and smug, to see the manager.

Manager told us that was the room we booked. No it wasn't. Yes said he. So I pulled out OUR printed copy of the booking, the description of the deal and the fact that we had paid for the best of the deal on offer not the lowest. Even at the lowest the room was not fit for purpose. We weren't backing down so he took us to his office.

Didn't tell him about the staff discount, not his business. The room was wrong on so many levels for any occupier.

Manager was still arguing but agreed to move us to a better part of the complex but still not what we'd paid for.

Then OH, bless him, pulled out the trump card, he said OK I'll just call my office :-)

Manager was smug and said OK call your office, never asked who's office OH was calling, far too arrogant for that.

OH made the call, thank goodness for mobile phones, told his office s what was happening, said bye and we waited. Hotel manager was now really smug and we waited and waited.

Then OH's office called the manager on his office phone and asked to speak to OH so he could tell another department what was happening. Manager wasn't looking so smug and when OH office told him to put the Hotel manager on the phone he really wasn't looking smug by then and was really, really apologetic after the call, stupid man.

We were offered the best suite in the hotel, that was nice but not the point.

Biggest shock for the Hotel Manager and the Staff was OH worked for the travel company who booked out all this hotel.

This wasn't just about us but about how the company's customers were being treated. They had Secret Shoppers for the following 2 years that we know of.

OH won't go to Turkey again and I'm not really that bothered. We've had a few holidays where we've been glad it was only a week but that was by far the worst and how they thought they could put anyone in that room was a joke that really backfired on the Hotel.

Houndi Thu 29-Aug-19 12:31:02

I allways look at review first and if going to a hotel never go below 4 stars
With airbnb i always chose a super host

Framilode Thu 29-Aug-19 12:31:02

Arrived in Miami to a pre booked hotel booked on line. It didn't seem a very nice area and the reception was scuzzy with a lot of men hanging about. It was late at night and we were only there for one night so we decided to go ahead and stay.

The room as a sight to behold. Purple shag pile carpet, a round bed with a horrible stained nylon coverlet. The ceiling above the bed was mirrored and there was a jacuzzi in the centre of the room. All night long there were the sounds of comings and goings in other rooms. He had booked us into a brothel!

NannyG123 Thu 29-Aug-19 12:23:40

A few years ago, we booked a hotel in gran canaria,we played extra for a garden view, as reviews said they were all in a quiet area. When we got to our room, we overlooked the swimming pool,and entertainment area.which had music blaring out , went down to reception and asked to change rooms as we had asked for garden view, the very arrogant and miserable person on the desk,said can you see a garden,which I replied only in the distance,a garden of a villa down the road,we regard that as a garden view so I won't change you. Very angry and wanting to move hotels ,but the next morning someone else was on reception desk,he was entirely different, couldn't be more apologetic told us to come back in a couple of hours and he would make sure we changed our room, which he did,to a lovely quiet room overlooking the gardens. I did put a complaint in to the rep about the other receptionist, but not sure she did anything, we also had a problem with miserable receptionist when we complained about a leak coming from the ceiling, he told us it was condensation,as it's a hot country,when I said I know what condensation looks like, he told me I was just coming down looking for an argument. When someone else came on the desk a little later, he got someone to come to our room there was a problem with the air conditioner which took him about an hour to repair. And again I complained about the rude reception to our rep. But still nothing was said to him. Glad to get home from that holiday. Hotel wasn't that good either.

Grammaretto Thu 29-Aug-19 12:21:58

I have only ever left one bad review on trip advisor and that was partly to counter the trillions of 5 star reviews this very mediocre hotel received. Rude staff, poky room and strange rules. When I left my honest review I was contacted privately and begged to remove it in return for a free holiday! Needless to say I left it up.

Last year we went to our first ever airbnb and had a strange experience.
There was nobody in this b & b. No obvious room with bed made up.
I made myself at home, like goldilocks I made a pot of tea and sat and waited then we left for the evening with the other guest who had met the same empty house with no answer when we tried phoning.

We came back later to be met by our landlady, very jolly with a large party of her friends. We chatted and I asked where we were sleeping. "Oh sorry I forgot to make the rooms up!"
We helped her and breakfast was nice but it was a bit too casual for me.

Still, those terrible holidays are the ones you remember best.

My Dniece asking if she could adopt the furry animal she had found "stuck" down the toilet.
Washing our clothes in the sea. (not a good idea)
Angry Welsh farmer. Angry Scottish farmer. These both relented and became our firm friends. The Scots one kept bringing us rabbits to cook on our camp fire.

AlgeswifeVal Thu 29-Aug-19 12:17:25

I had a terrible holiday in Lanzorote in 2005. Thankful it was for just a week. The food was inedible and we had paid for half board. I have never been back to Lanzarote again. Our spending money went on meals out. Thomas Cook gave us £100 compensation. Also, the reps at the hotel couldn’t care less. Just awful memories. We had water in the safe. Had to pay for extra pillows and pay to use the television. Ugggg, thinking about it sends shivers down my spine.

Daisymae Thu 29-Aug-19 11:59:30

Oh yes, booked the most picturesque cottage in the west country. However on arrival it was grotty, incredibly dirty etc. We took photos and decamped to a nearby Inn the following morning. The cottage manager disputed our complaints, however on receipt of the photos a full refund followed.

Nannan2 Thu 29-Aug-19 11:56:17

Theres always something.uk or abroad.usually for me its getting there to find theres no bath after all only a shower!(a luxury for me as we only have walk-in shower at home)and they always say " all other accomadation is full"! Agreed to a swap of hotel by travel agent before we departed for cyprus once, as they were having work done at chosen hotel.turns out we were shoved in little chalet style rooms which were plagued by tiny bugs of some kind! Horrible!

jaylucy Thu 29-Aug-19 11:39:01

Worst hotel I stayed in was in LA - room was clean but motel obviously not the place that people stayed all night - or you took your wife to! Bed had a huge mirror on the ceiling , big bowl of condoms in the bathroom and there were holes drilled through the bathroom wall to the room next door! TV only seemed to show porn movies!
We were so tired that we plugged the holes with loo roll before falling asleep and leaving early in the morning after having a disturbed night as cars were coming and going all night !

Guineagirl Thu 29-Aug-19 11:36:51

Yes definately have this in uk. I use tripadvisor for recent photos as a lot of the photos were put on websites when the rooms etc were refurbished and could be dirty now. My shower is mould free at home and my house clean so a break away whereby it isn’t something I would like to live in ruins it. I went to Castleton last year and the room made me want to cry, dust, mould, no heating as the radiator needed bleeding and cracked tiles in the bathroom complete with hand print on the wall above the loo. Thing is some people’s perception on websites of quality and cleanliness varies.

Dillyduck Thu 29-Aug-19 11:24:29

Don't get mad, get even. Take photographs, keep a notebook diary. Then get a refund!

Blinko Thu 29-Aug-19 11:22:49

When we were young, before we were married, OH and I booked two single rooms (well we hadn't yet got to that stage...) at a B&B in Wales. We booked in, unpacked and went out to find a meal. When we returned, OH had been moved to another B&B down the road as the one we were booked into had had a 'better' booking!

It rained torrentially all week, and the B&B women wouldn't let us into either place to shelter. We found there wasn't a lot to do in Port Madoc in the rain...

We're still together, but it was a very long time before we holidayed in Wales again.