Thank you, volver, for the link.
I did not see your post until after I had posted.
I notice the name badge in the picture includes the word "she".
I don't know whether the following is widespread or not, but a thing that I learned is that a man should not refer to a woman as "she" lest the statement "Who's she? The cat's mother?" is made indignantly at a loud volume by the woman.
So, in a hypothetical situation of needing to refer to a woman, I would say "I was enquiring about paying for a book from an Italian museum in euros and this lady said that I would need to ask you about it" taking great care not to use the word she lest that be thought to be rudeness.
As a side issue, perhaps for another thread, I don't know why the indignation occurs, just that it can do.