I'm just looking for a few opinions on on-line shopping. Specifically with Iceland. I've online shopped with them for years with no problems. Then, a little while ago, came across something on Facebook where someone had been charged twice for their order. At the time, I thought it was a one off as I'd never had any problems with them at all, in years. However, once the seed was planted I realised that I'd never actually checked so a few weeks later, I thought about it again and that very week - I'd been charged twice. A call to head office and the money was reimbursed that day. But it happened again. This time it was a few days before I noticed but again, a phone call had the money sent back to my bank. This week, it happened again so I called the bank. It'd been 3 days and the money hadn't been put back in. The bank asked me to call Iceland and let them (the bank) know what happened. The girl I spoke to at Iceland was very apologetic and said she'd speak to her supervisor. I had a feeling then that a supervisor was already on hand. The girl asked me if I'd spoken to my bank and there was a very subtle change of tone when I said I had. By now, someone had had my money for 4 days and Iceland were blaming my bank saying it happened all the time but was nothing to do with them. I've been with the same bank for many years and nothing like this has happened, other than with Iceland, to the best of my knowledge. And only Iceland would benefit from having someone's money for an extra few days. Why would the bank have it?
So, am I being paranoid in thinking there's a bit of petty fraud going on here? If Iceland takes payments twice on a regular basis, from some of their customers, even for 24 hours, the interest they're gathering must mount up. Or am I over thinking things? I just wondered if anyone else has noticed this happening. By the way, if you go back over your bank statements nothing shows up. You wouldn't know a thing about it unless you happened to check your account on the day your delivery is made.... or if you checked your online banking and saw a 2nd, duplicate, 'pending' amount, for Iceland.... or maybe this is normal?