*Hazelaiken, what on earth did you say that was 'against the guidelines?
You are very lucky up in Scotland, despite the wait., I wish that it were the same down here! Wherever, there will be a wait as nobody wants to work in social care really - it is poorly paid, the mileage allowance is dreadful (26p here when in 2010 when I was last able to work it was 45p!) considering what they have to pay for fuel nowadays, most of my carers are on zero hours contracts with no holiday or sick pay or pension provision, when others in the same company have contracts for 40 hours because they have been 'brought in' on a Govt sponsorship scheme, usually from African countries with little English! So unfair ..... what really amazed me was that for those that do not drive, they have a driver employed by the company, for which they have to give back 20% of their wages for each call!!
In areas where they are trying to put in ULEZ measures, so those with the 'dirtiest cars' will pay £12.50 a day, social care will just get worse! These carers are paid as low as possible, they cannot afford to upgrade to new electric cars, or cars with lower emissions; there will be no public transport system suitable for domiciliary care, as waiting for a bus to arrive will cut into their call time - as it is my carers have to sometimes drive for 20+ mins between calls, (I really don't think that those in the office have a map of the area or any clue where these places are!) as I am quite rural - should there be one set of traffic lights in my town, there is complete gridlock! So the 20 minutes could become an hour, then they have to come back in again for lunchtime and evening calls - no O/T will be paid at the end of the day if they're held up by traffic or if they're late for a call because they've had to call an ambulance in their previous call etc ! In outer London, they will be leaving in droves if these sort of measures come in!
Am currently having a discussion on Twitter about domiciliary care in London and surroundings, and people suggesting the carers may take a bus or the tube to their calls - It just wouldn't pay! Mainly because each call is generally between 30 mins & an hour. If you had to get the tube or a bus between each call, you wouldn't get many done in a day, & the companies expect you to get to these calls very quickly! They generally don't pay an hourly rate, but a call rate - - so a 30min call may be £6, 45 min £9 etc. They don't pay travelling time either, so the longer it takes you to travel, you aren't earning; then you have to possibly go off the bus or tube route and walk 1/2 mile away, all the while not earning - definitely wouldn't work!
Wish I was back in Scotland!