Busy week, so did an online grocery order to arrive in the evening, between 8 and 9 pm. It arrived at 11.55pm, by which time helplines for customer service were closed, although the driver did phone at 11.30 pm to say he might as well go home and deliver in the morning! I said 'no' because I was not going to be home in the morning. You know those occasions when you think things are not going to get any better?
Well, he arrived with my £65 order, and the delivery sheet said £72. Offers had been substituted for full price items, ice cream had melted, a birthday card for son (he's 33) said 'Happy Birthday One Year Old', the free range chicken was warm, and to top it all, I had ordered 5 tins of soup for £2 (mainly the sort I wouldn't make myself). Scotch broth, oxtail, Thai chicken, wild mushroom and tomato with basil had been dismissed and substituted with....wait for it.....three tins of low fat tomato, a tin of tomato and basil, and finally....a tin of cream of tomato!!!!
Loads of stuff sent back, and when I mentioned it to relatives the general reaction was 'yes, that happens to us all the time.'
Does anyone have inside knowledge of how groceries are selected when there is a problem with supplying the exact items ordered? I don't understand the thinking behind some of the items they decide I should have instead.
Incidentally, my brother said they cane home last weekend to find someone else's groceries in the porch. They hadn't placed an order. They phoned Asda, who said someone might come to collect them by the end of the evening (they live up in the hills, navigating the snowy roads was a problem that night). No-one came, so they put everything away and are enjoying a low budget shopping week!
whenim64 Fri 25-Jan-13 11:35:31
Mishap Fri 25-Jan-13 11:52:53
whenim64 Fri 25-Jan-13 11:59:34
tanith Fri 25-Jan-13 12:03:02
Notsogrand Fri 25-Jan-13 12:07:26
janthea Fri 25-Jan-13 12:08:09
Movedalot Fri 25-Jan-13 12:12:49
Notsogrand Fri 25-Jan-13 12:15:55
Barrow Fri 25-Jan-13 13:01:15
annodomini Fri 25-Jan-13 13:06:55
gracesmum Fri 25-Jan-13 13:16:26
whenim64 Fri 25-Jan-13 13:27:13
numberplease Fri 25-Jan-13 15:42:51
mrshat Fri 25-Jan-13 17:09:52
Mishap Fri 25-Jan-13 18:00:03
Butty Fri 25-Jan-13 18:33:51
Bruha Fri 25-Jan-13 19:26:05
Notsogrand Fri 25-Jan-13 20:04:59
Butty Sat 26-Jan-13 09:25:01
absent Sat 26-Jan-13 09:32:35
Bags Sat 26-Jan-13 09:53:18
Bags Sat 26-Jan-13 09:54:52
Bags Sat 26-Jan-13 10:01:21
Orca Sat 26-Jan-13 10:12:06
annodomini Sat 26-Jan-13 10:18:36