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supermarket staff

(31 Posts)
ninathenana Fri 15-Mar-13 17:32:02

Firstly I know the majority of them are polite and helpful.

However I came across one of the other kind today. She had left her 'cage' in the middle of a busy isle. Those of you that use A--a will know the isles are narrow. So nobody could move. Infact I had to smile at the lady who used her trolly as a battering ram to push the cage out of the way. She didn't like this and said to the lady that she'd only left it for a minute. Lady was obviously not one to stick up for herself so I said "You could have pushed it to one side" she replied "Well excuse me!" in a very sarky tone.
Few minutes later I over heard her and two others laughing about it all. Then I had cause to go back to the area. She was talking about it again with someone else. Clammed up when she saw me. Can't remember exactly the conversation that followed but I told her that if she continued being so rude I would report her. She told me I had been rude to her by saying she shouldn't have left it there.
Was I unreasonable?

Ana Fri 15-Mar-13 17:37:16

You should have reported her. They're very hot on customer service at Asda.

Mishap Fri 15-Mar-13 17:37:46

Not at all - I am sure that they are instructed not to block the aisle any more than is necessary.

Nonu Fri 15-Mar-13 17:39:19

Aren"t Asda part of the Walmart family ? I know that Walmart take customer complaints very seriously . you should have complained , in fact you are doing the management team a favour by letting them know what is going on on the shop floor .


Movedalot Fri 15-Mar-13 17:47:31

I would have asked to speak to the Manager there and then. Now you will keep thinking about it.

granjura Fri 15-Mar-13 17:57:39

Why not have asked her politely to move it away - rather than ram it? We expect staff to be polite, but courtesy should go both ways, surely. It would have taken seconds to say 'please, could you move the cage to the side?' followed by 'thanks' and a smile, no?

merlotgran Fri 15-Mar-13 18:07:12

Working in a supermarket is my idea of hell. I wouldn't be able to cope with stroppy, impatient customers and would find it hard to resist the temptation to cover them with squirty cream, drop a frozen turkey on their toes or run around shouting, 'Have you read WARBURTONS backwards?'

Well, have you? grin

ninathenana Fri 15-Mar-13 18:41:11

granjura It wasn't me who tried to push it out of the way. Nobody could ask her to move it as initially she wasn't there.

positivepam Fri 15-Mar-13 18:52:07

Hmm not sure what to make of that Merlotgran ha ha? grin

granjura Fri 15-Mar-13 19:01:19

Merlotgran I did work in a supermarket when I was a student, so I feel just the same smile Ninathenana - I know it wasn't you. So if she wasn't there, someone could have put their trolley on the side, and pushed the cage gently to the side, surely. Not that difficult smile is it?

Ana Fri 15-Mar-13 19:03:24

granjura, you're just too nice! grin

Sook Fri 15-Mar-13 19:48:04

merlotgran grin

jerryatric Sun 17-Mar-13 10:59:32

My Problem with my 3 local Tescos is being served by staff who have a very poor command of Queens English .and the customere services is even worse.

granjura Sun 17-Mar-13 12:08:41

jerryatric - you'll find that very very few people speak the Queen's English nowadays, and that most of the natives are not so good at speaking with plums in their mouth either smile

goldengirl Sun 17-Mar-13 16:21:58

I got a black look from a member of staff in a supermarket when I refused to use the self service style checkouts. There were no others open so I asked this member of staff what I should do - I think she was itching to tell me smile, but instead humphed, threw me a filthy look and pointed to the newsagent counter and said I could go there which I did and was greeted quite genially.

Movedalot Sun 17-Mar-13 17:20:15

I love our supermarkets, the staff have never been anything but polite and helpful to me. Not so long ago we stood behind an elderly lady who clearly needed a lot of help and the assistant could not have been kinder to her. Also no one in the queue seemed to mind having to wait while she was helped either.

merlotgran Sun 17-Mar-13 17:56:08

I always feel guilty asking a staff member who is on their knees, filling a shelf, where I might find something. They are duty bound to get up and take me to the item even though I'm quite capable of understanding simple instructions like, 'Halfway down fourth aisle on the left'. They must have invisible little thought bubbles above their heads.....'Open your eyes you silly old bat!'

Nanban Sun 17-Mar-13 19:35:38

I hate shopping for food and send Himself - actually I hate shopping for food with Himself from the car park onwards. I can imagine that having to work in a supermarket is a rotten job and some of the customers even more rotten, and the nicest of people would turn into the nastiest - it would probably take me two seconds!

Ana Sun 17-Mar-13 19:51:46

I don't see why working in a supermarket should be considered a 'rotten job', nanban. It's a job, after all, and retail staff should be trained in customer care - there's no excuse for rudeness or discourtesy unless under extreme provocation, which doesn't seem to be the case in the OP.

Deedaa Sun 17-Mar-13 20:40:43

The problem with working in a supermarket is that there are never enough staff (grammar?) to begin with and as none of the companies ever seem to have any sort of cover for holidays or sickness, so you're usually doing two peoples' jobs and if anything goes wrong both employer and customer think it's your fault. If someone in a supermarket is rude to you it's probably because they are still seething from the disgustingly rude customer they had to deal with 10 minutes ago. Until you work in a shop you have no idea how thoroughly unpleasant and gobsmackingly rude the wonderful British public can be.

positivepam Sun 17-Mar-13 21:52:15

I am sorry but I do not think that is a good enough reason to be rude. Just because someone may have been rude to you ten minutes ago is not my fault and so why does that give you the right to be rude to me. It is the same in any job, if a patient is rude to a nurse, she/he cannot then be rude to the next patient that comes along because of that, what would we all say? So it is the same for the supermarket staff.

granjura Sun 17-Mar-13 22:14:57

Yes, but surely it goes both ways. Ramming a trolley into a cage left, perhaps for good reason, an emergency, I don't know - is rude (I know YOU didn't do it). Some people treat supermarket staff with rudeness and contempt, and that is wrong. Of course, as always, 2 wrong not a right makes.

Orca Sun 17-Mar-13 22:58:20

Donuts at dawn, out in the car park. Thrash it out woman to woman.

Bags Mon 18-Mar-13 06:21:40

I love the image of women having a doughnut fight in the car park at dawn grin. That'd release a few trolley tensions.

grin grin grin

Butty Mon 18-Mar-13 07:46:56