Sorry to return to my hobby horse but I'm going to anyway. As some of you will be aware (and are probably bored rigid!) about 10 days ago we moved Mum from the dreadful residential home in which she had been living for the past 3 years.
On the day we were moving her, I bumped into the daughter of another resident who said that they were so appalled by the home that they had had a solicitor involved since last October. They were also in touch with Social Services who had asked them to encourage people with complaints to contact SS direct.
My brother rang to speak to a Social Worker who told him that they had a whole team working on the case and had been doing so since being contacted by the solicitor acting for the other family in Autumn 2012. They have a 'thick file' of complaints from staff and residents.
The CQC website indicates that the home was inspected in February and given the highest rating.
I know 'innocent until proven guilty' is the standard but surely, in a case where there have been so many complaints and older people's welfare is at stake, there should be a system for a home having a team of people who actually know what they are doing being sent it to keep it on track until the truth is established.
kittylester Sat 30-Mar-13 15:52:16
absent Sat 30-Mar-13 15:56:19
Audreyab Sat 30-Mar-13 16:23:55
soop Sat 30-Mar-13 16:27:12
Movedalot Sat 30-Mar-13 16:34:55
Mishap Sat 30-Mar-13 16:38:08
kittylester Sat 30-Mar-13 17:39:21
NfkDumpling Sat 30-Mar-13 18:16:31
FlicketyB Sat 30-Mar-13 19:50:36
Mishap Sat 30-Mar-13 22:18:27