To get fed up with bt broadband

Have those with problems used the phrase 'I want to escalate this. Please put a supervisor on'?
I was told to do this once with BT and to be fair I was then put through to a senior manager who took responsibility for the problem and sorted it out.
Worth a try??

The last time the phones all went down here and everyone was cut off for several days, it turned out to have been one of the local farmers who had been shooting pigeons and got the phone wire instead!! BT fixed it within a couple of days, but I think it cost the farmer a good few pints in the pub

Yes, good idea Galen or perhaps GNHQ could invite their CEO on for a live webchat.

I understand what a nightmare it has been for those who have had problems with BT but my experience has been completely different. A couple of years ago I had to have a replacement hub sent out but it was done quickly & efficiently, since then I've had absolutely no problems with the broadband.

Here's hoping everyone gets sorted out quickly & that everything works for you Kitty

We've just swapped to BT [worried emoticon]

This sounds like a complete nightmare for you all, thank goodness we are not with BT I would be pulling my hair out.

I've reported my post to GNHQ! So they might be able to help?

Is there anyway that BT can be sent this thread?

AKA the guy from BT who set up my infinity also worked for Sky and sometimes for Virgin on a separate contract.

I'm keeping my fingers crossed....!

My 'BT' Openreach engineer admitted he does not wok for BT and that most of the work us 'outsourced'....

Ella46 my downstairs neighbour has had problems for weeks with her BT line and countless calls from the engineer who called fixed what was supposed to be the problem only for it to happen again the next day,she was told that the problem was internal and her problem as she had fitted her own extention cable if she erquested another visit and have new wiring fitted it would cost £280.00 for the job to be done,what is very scary is that her support link is tied into her phone line so when the phone decides to stop working the battery kicks in and all you hear every 4 mins is a recording saying the phone is disconnected so where do you go from there,they have you over a barrell and she has to pay the charge.

BT told me today that the engineer's call out fee is £99!
I told them not to bother, I'll find someone else to fix it.

They're sending me a new hub which is all I wanted. To get this however I had to be in a queue for half an hour then be transferred to another queue for another half hour, then do various tests which I'd already done but had to repeat. There was no power to it! Obvious! I'd already tried rebooting and resetting, but I'm a woman, therefore incapable of doing basic tests
So therefore had to repeat them!(even more)

Galen I just phone the business line and that works. They also ask if I am the person named on the bill and I just say yes, even though it is not in my name!!! Hope that helps.

I have BT as well, and since they "upgraded" it, have been having nothing but problems, it keeps dropping out and is even slower than usual. Its infuriating.

I have sat in for my DD twice recently, waiting for BT to arrive to sort out their boxes. Nice technicians, who couldn't DO anything. Thank heavens for Sky. And yes, the fact that I can afford it!

For heavens sake! It is inhuman. These large impersonal organisations are pathetic. Sorry you have had to go through all this on this lovely sunny day.