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Vodafone ..

(34 Posts)
Aka Fri 23-May-14 14:28:11

I have
1) been accosted on my own doorstep and verbally abused by crooks demanding I hand over an unsolicited mobile from Vodafone.
2) had an attempt to take money from my bank account by Vodafone
3) had a non-existent bank account accepted in my name by Vodafone

So you'd be forgiven for thinking they might feel they are in the wrong?

You'd be mistaken.

And now to add insult to injury they expect me to wait in from 8.00am-6.00pm so they can collect (after 3 weeks) the mobile. They have I HAVE to!

Am I being unreasonable to say This Is Not An Option?

janerowena Fri 23-May-14 14:33:37

Good heavens. It sounds as if someone has stolen your id at some point. We have a contract with vodaphone - I wonder if they would have sent us an HTC One if OH hadn't already bought one?

Aka Fri 23-May-14 14:43:38

Yes, but the bank sorted it by cancelling the card which had been cloned Jane my point is Vodafone insist they carried out all security checks!

ha ha ha

But why should I have to wait in all day when the --balls-up- mistake is ALL theirs? Why can't they arrange to pick it up within a reasonable time window of 2 hours?

Is that unreasonable?

janerowena Fri 23-May-14 14:45:34

No!!! Leave it outside in a package with Vodaphone written on it, and go out. Or pretend you are out. Bloody cheek.

Aka Fri 23-May-14 15:00:53

Now there's an idea........grin

Ana Fri 23-May-14 15:34:01

I would certainly not wait in for them! This whole fiasco is down to the criminals who stole your details and Vodafone themselves for being so sloppy about security.

Nonnie Fri 23-May-14 16:21:53

Sounds awful. No I wouldn't stay in for them. Can't they send you a prepaid label?

I've been with them for 16 years and only ever had one issue which was dealt with quickly.

janerowena Fri 23-May-14 17:10:25

16 years too - but this behaviour sounds disgraceful.

Brendawymms Fri 23-May-14 17:32:39

You should put something on twitter about it. My DC have educated me to know that it's the quickest way to get an answer.

Aka Fri 23-May-14 18:04:42

I wish I could tweet. You're right Brenda at times like this it helps.

But I do have to add, I emailed the CEO of Vodafone and the (useless) person I spoke to this morning who said 'you'll just have to stay in all day, we don't do time slots' (or words to that effect) was from the Director's Office.

Likewise the (just as useless) person I spoke to yesterday who said 'well it's not just you out of pocket ...'

They just don't get why I'm upset.

Ana Fri 23-May-14 18:17:42

I'm really shocked at their attitude! The bloody cheek of the remark 'it's not just you out of pocket...'

Do they think they're doing you a favour by 'allowing' you to return the phone? They should be begging you to keep it as a goodwill gesture to compensate you for their bungling! angry

Aka Fri 23-May-14 18:56:19

I've just emailed the story of the whole 'fiasco' to Watchdog. I don't expect they'll do anything but it's made me feel a bit better grin

Time now for wine

Wheniwasyourage Fri 23-May-14 19:28:38

No, YANBU. Enjoy the wine and tell them where to put their phone to stop being so silly. You could offer to hand the phone in to one of their shops the next time ( March 2017?) you're near one.

NfkDumpling Fri 23-May-14 19:49:06

I think they should let you keep it. After all it's second hand now - they can't sell it to anyone else! wink

Mishap Fri 23-May-14 20:32:07

Leave it on the doorstep and go out on the razzle! - these poor customer services are so tedious.

Agus Fri 23-May-14 21:07:43

I would tell them it's not convenient for me to wait in all day for them to arrive and the phone will be on my doorstep for them to collect. I would also say that the fact they cannot give me a definite time for collection is not my problem so I will do what is convenient for me.

Aka Fri 23-May-14 23:05:56

I'd love to do that.

Agus Fri 23-May-14 23:25:23

The thing is Aka what can they do? shoot you?

They made a balls up, ergo, their problem, ergo, they come up with a solution that does not cause you any further inconvenience. They can't do that? You tell them what their solution is.......they collect it from your doorstep. End of!

Can you tell I am getting angry grin

Aka Fri 23-May-14 23:33:21

Ah bless you Agus for getting angry on my behalf. I admit this is getting to me and I actually put the phone down on the person this morning when she said, I HAD to be there to give it to the courier even if I had to wait in all day.
After me telling her, twice, that wasn't reasonable and it wasn't an option.

Agus Fri 23-May-14 23:40:12

Don't let it get to you Aka. She's talking through a hole in her head. Her problem, absolutely not yours. Leave it on the doorstep and forget about it.

You could always tell her to go an bile her heid, dozy besom grin That would flummox her.

Aka Fri 23-May-14 23:48:26

grin moon

Elegran Fri 23-May-14 23:49:47

Tell her that you will wait in all day only if you receive a day's pay, because that is what you will lose if you miss a day's work. If they are not prepared to give you a time, then you are not prepared to give up that much for their convenience. Their package will be on the doorstep, and if it is stolen, then it will be exactly the same as it would have been if you had handed it over to the would-be thief who called for it.

It may be that you don't actually go to work, so some of that is invention, but the principle is still true. If they want it back, they can time the collection to suit you.

Aka Thu 12-Jun-14 20:37:25

Would you believe this is still not resolved? Vodafone have put me through hell for the last 5 weeks and now........I find they do not pay their taxes.

tax dodging petition

janerowena Thu 12-Jun-14 21:03:00

Tell them that you are sending the tax office the phone in part payment.

janerowena Thu 12-Jun-14 21:05:51

DBH says that your best bet is to go into an actual shop and talk to them, if it is getting to you.