To think that Lloyds Bank were being unreasonable?

I just have

It will be very interesting to see if you can draw the money out.

Thanks for the comments everyone. I'll definitely cancel the appointment on Friday as I'm blowed if I'm going to do another twelve mile round trip into town this week. I can transfer the balance to my own account online so I'll just let it stew.

I won't be using the account to launder any money so it will be interesting to see how long it is before they contact me about a dormant account.

I don't know if it's just one branch. merlot but a friend who lives in bungay - maybe her branch is over your way? Has just had big problems with Lloyds following the death of her OH. It sounds as if they were about to get the thumbscrews out, it's very unsympathetic. They wanted to know some very odd things.

Indeed - just write yourself a cheque for the balance and leave it at that. They will be on to you soon enough and you can just tell them to send you anything to sign to close the account.

I have had bad experiences of Lloyds in relation to aged parents. We only stay with them because it is too much hassle to change and have to mess about with new standing orders etc.

I think it must depend on the branch. Lloyd's Bank couldn't have been more helpful when my mother died this year, and when my father died some years ago. But it took me two phone calls and two visits, by appointment, to deal with my mother's account at the Halifax (could only be done by the member of staff who was trained to deal with bereavement accounts) and the staff at HSBC were just rude when my father died. You can see some wally saying, 'We must specially train staff to deal with this to give a better service to our customers' without realising this would mean no-one else would be able to do anything or asking themselves what customers actually want.

I just ran this by my DD who deals with things like this in the bank she works in. 'Would you insist an appointment be made?' 'Heck no' she said. 'I might be busy in my office whilst the cashiers are at a loose end, but if someone didn't at least take the bereaved customer in a side office and make them a cup of tea whilst it was decided if an appointment was needed or not, my manager would be furious. She might have had to wait a few minutes for a customer service officer or manager to be free, as cashiers aren't always allowed to deal with closures after a death.' If you feel up to it, a complaint sounds warranted.

You are not being unreasonable merlotgran.

If you had walked in with a cheque for £50,000 to deposit they would have found someone quick as a flash to 'help' you invest it.

Not the right way to treat someone who has just been bereaved.

Write yourself a cheque out for £4.40 and leave them to it!

ABU ? Definitely not, ridiculous !!