A top I ordered was due to be delivered by Hermes (tracked) yesterday. At 5.30 pm I received the last of a series of emails, informing me my parcel had been successfully delivered to me, and signed for. It hadn't.
I waited a while, emailed the store I bought it from, then put my comment to Hermes on Twitter, where I found many more complaints like mine. The store responded, asking for my order number so they could investigate. When I went to bed after midnight there was still no sign of my parcel.
This morning, I came downstairs at breakfast time to see a screwed up package rammed through my letter box. Not easy to do as it has those brushes around the inside. My top had been wound around the plastic hanger several times and forced through the letter box, leaving the hanger broken and sticking through the packaging. So I put that on Twitter, too! Luckily the top isn't damaged. I'm avoiding any online purchases that refer to Hermes delivery from now on.
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