Five or six times recently the local Hermes courier has dropped parcels over our gate instead of bringing them to the door (takes me 72 steps to get from one to the other, and I have short legs). The gate is not lockable but has a small bolt to stop it blowing open. (Our young paper-girl can manage the bolt even in the dark, so I do think that someone old enough to drive a van should manage it. Other couriers do.) Last week it was a parcel from John Lewis worth £190 which was left in view of anyone passing. The bolt was not shut that day - I know as I came in not long after the parcel was left.
The courier's phone number was on the parcel, so I phoned her. "Oh, did you want it brought to the door?", she said, "Your gate was shut." She obviously thought I was being totally unreasonable. I then wrote to Hermes (emails on previous occasions have had bland replies with no action) and to John Lewis and have had no response from either. I am almost tempted to start using Facebook or Twitter in order to make a public complaint!
We are now reluctant to order online (J Parker's Dutch Bulbs have missed out on a good order this year) as we do not want to risk something being stolen or soaked if we are out or away.
Sorry about such a long rant, but if anyone has any ideas, i would be grateful!
Wheniwasyourage Wed 03-Dec-14 12:25:36
Nonnie Wed 03-Dec-14 12:32:22
Wheniwasyourage Wed 03-Dec-14 12:41:36
whenim64 Wed 03-Dec-14 13:23:35
Ana Wed 03-Dec-14 13:27:14
annodomini Wed 03-Dec-14 13:29:52
Ana Wed 03-Dec-14 13:30:51
whenim64 Wed 03-Dec-14 13:37:33
Deedaa Wed 03-Dec-14 14:58:07
sunseeker Wed 03-Dec-14 15:03:35
Wheniwasyourage Wed 03-Dec-14 18:17:39
sunseeker Wed 03-Dec-14 18:54:03
Wheniwasyourage Wed 03-Dec-14 18:58:35
mcem Thu 04-Dec-14 11:39:38
Agus Thu 04-Dec-14 14:39:16
Wheniwasyourage Thu 04-Dec-14 21:15:49
Deedaa Thu 04-Dec-14 21:26:32
pompa Thu 04-Dec-14 22:17:23
grandimars Thu 04-Dec-14 22:43:58
Wheniwasyourage Sat 13-Dec-14 20:09:22
annodomini Sat 13-Dec-14 20:14:44
Ana Sat 13-Dec-14 20:27:30
Lona Sat 13-Dec-14 21:38:03
Ana Sat 13-Dec-14 21:56:03
anniezzz09 Sun 14-Dec-14 12:19:14