to think that the Hermes courier should deliver parcels to my door?

If you buy something from John Lewis online you can choose to collect it from your local Waitrose.

As I have had no answer from John Lewis or (surprise, surprise) Hermes to my letters of last week, I tried to email JL's Customer Services using the address on their website. Just looked for a reply and it has been bounced back!! again!!!

If it wasn't for the fact that so many of you have had bad experiences with the dreadful Hermes I would be feeling really paranoid! Thank you for helping to keep me sane (ish). I was speaking to a friend who has mobility problems and has had parcels from Hermes dumped outside her door or even in a shed with no ring on the bell, and she has to manage a parcel and a walking stick.

Deedaa, I would love to use Click and Collect, but the nearest JL is 50 miles away and I don't fancy carrying more than small things on the train! It does sound like a good idea though.

The last time I ordered something from John Lewis it arrived on the day it was supposed to - so happy with that, BUT when ordering from other companies who use Hermes have had very hit and miss results. I ordered some shoes from Clarks and the courier just threw them on the ground next to my front door - I know he threw them because I was in the hall and heard the thud, didn't bother ringing the bell. When ordering from Coopers the parcel is usually left just outside my front door, again no ringing of the doorbell. I don't order from Coopers anymore because of this. My house is called **** cottage and I have had deliveries left outside the house opposite which is Old *****, despite large house name plates. I think Hermes couriers are paid by the number of deliveries they do so can understand them wanting to get through them as quickly as possible but that doesn't excuse their carelessness with items.

Thank heavens for click and collect!

On Twitter, type in
@johnlewis retail #Hermes
to find lots of complaints about Hermes already there.

Obviously not all are up to the same standard, though, WhenIwasyourage as I note that yours was too!

I'm practically on first-name terms with the local Hermes courier and haven't had any problems with him - so far. If I were you, WhenIwas yourage, I'd go ahead and embarrass them on Twitter. John Lewis needs to keep an eye on any couriers they may be using.

I have had good service from Hermes, but as mentioned on the tracking thread, my delivery person was a woman...

I've just commented about Hermes on the tracking thread. I'm surprised at John Lewis, using such a poor service. I ordered some children's toys from them and they arrived last week, two days after the email telling me they would be here that day so I should make sure I was there to sign for them. I waited in for nothing. When they did show up, I heard very loud banging on my door and went downstairs to see the Hermes delivery man driving away. The boxes were on the garden, ten feet away from the front door!

I wouldn't dare to order one of those, Nonnie - don't think being left out in the rain would do it any good!

I am so disappointed, I thought this was about Hermes scarves and was going to be envious!