I was buying something at PC World once and the young fellow on the till spent the entire time turned away from me, chatting to his mate at the next till (who didn't have a customer at the time). When he reached the end of the process he said, still without looking my way, "£24.99" or whatever the amount was. No please, no smile, nothing. So I did nothing. He said it again. I still did nothing. Eventually he turned to me and repeated the price a little crossly. I said, "Yes, I heard you the first time. I was waiting for you to look at me. But, it's not your fault, you probably haven't had any customer service training, so when we've finished up I'll speak to your manager and suggest he sends you on a course." All said with a bright smile, and met with confused, red-faced stammering. Haha, I do enjoy myself in shops these days - wouldn't have spoken out when I was younger