My DD has been asked to pay back a large amount of child tax credits that she has received towards nursery fees. On checking she has discovered that the amount they have actually paid her and the amount she has actually received do not tally. (her bank statements show that what she has received is much lower than they claim).
Tomorrow she will have to take time off work to sort this out. HMRC have outsourced the payment to another company and usually it takes an hour to get them on the phone. No personal appointments available.
They couldn't even get the dates right. Payments they said made from October 2014 to April 2014!
The letter she received was curt and panic inducing.
Sorry just needed to rant.
Nandalot Sun 25-Oct-15 12:42:33
geeljay Sun 25-Oct-15 13:17:52
Luckygirl Sun 25-Oct-15 17:56:07
mcem Sun 25-Oct-15 18:44:32
Luckygirl Sun 25-Oct-15 18:48:25
Iam64 Sun 25-Oct-15 18:57:16
Antjexix Mon 26-Oct-15 07:10:35
Iam64 Mon 26-Oct-15 07:22:35
Velogranny Mon 26-Oct-15 09:51:26
durhamjen Thu 05-Nov-15 15:11:18
KatyK Thu 05-Nov-15 16:48:18
rosesarered Thu 05-Nov-15 16:51:09
ninathenana Thu 05-Nov-15 17:24:48
vampirequeen Thu 05-Nov-15 19:37:29