Hermes delivery

Next time, try the boiling tar, nona!
What a bloody cheek!
Whose name on the package? Yours. End of.
Threaten legal action for withholding your property.

The company I ordered from have been as helpful as they can. They've spoken to Hermes and are trying to get another courier company to make the delivery. As far as their concerned it's his word against mine.

Well if they're not sure whose word to believe, I would suggest that they look at the very long litany of complaints on the myhermes facebook page. Not a company I would be inclined to use if I was in business.
Having said that, the Hermes delivery driver who brought a parcel of wool for me on Monday was very pleasant. I have no complaints about her, but their tracking system leaves a hell of a lot to be desired, and it did seem to take them an awfully long time to get it to me after Deramores had notified me that it had left their warehouse.

I honestly I didn't "let fly"
The conversation was as follows
Me, calmly "Your lucky I heard you, it would have been easier to use the knocker"
Him "Carry on like that, and I won't give it to you"
Me "It was just a comment"
Him " No, too late I'm sending it back"
Me "Well sorry if.......
With that he got in the car and drove off.
The company I ordered from have been as helpful as they can. They've spoken to Hermes and are trying to get another courier company to make the delivery. As far as their concerned it's his word against mine.

Sorry roses!!!!! My spleen was being vented at the Hermes courier, not you!!
I quite liked my turn of phrase in the heat of the moment, maybe nina would like to quote me(especially the burning tar one!!!)
It is awful how we have to pussyfoot round jobsworths though. I'm not saying we should all channel our inner Audrey fforbes-Hamilton all the time , although that would be fun , but what did happen to doing the job you are paid to do?

Cor blimey Alea remind me not to tangle with you! Can I be your bff instead?
what you say is true, but there are a lot of strange people out there, a lot of them driving delivery vans. only rarely encounter a pleasant one now and again, usually they just thrust the machine to sign at me, grunt, or are foreign and don't seem to have any English.

I take your point rosesarered but this man is not doing it as a favour. He is paid and therefore contractually obliged to do "what it says on the tin". I am assuming nina did not loose a pack of ravening guard dogs on him, fire a warning shot on him as a trespasser with a 12-bore or tip a bucket of boiling tar over her battlements?
Therefore he ought to bl**dy get on with what he is paid to do . Our NHS workers, bus drivers, SW and police have to deal with much much worse and we shouldn't feel we need to grovel.
I have had a tentative knock on the door when we have a bell which functions perfectly well and have been know to say(sweetly)"oh I didn't hear the bell. Is it not working?" Trying to to sound too sarcastic.
Oh I wish people would just show a) some common sense and b) manners!

I meant to type, don't use this service again.

Looking back on this incident nina did you really 'let fly' at this man, or was it really just a comment. ( we all get annoyed at times.) Or, perhaps he had just had a really awful customer, and your remark was the last straw?
It could be also, that he is just a really peculiar person.Don't use this service again.

I think you need to take this further. Trading Standards? You and Yours? "Sarcastic comments" have no place in a business where customer service should be the watchword.
This is serious. You have been deprived (unlawfully?) of a product you have paid for. Is this theft?
I wonder if a stiff communication, threatening legal redress would show them you mean business. I also think the company you purchased from need to know about this very questionable conduct.
Get heavy with them.

I've had a very rude and sarcastic reply to a comment I left on their FB page

Our Hermes man in his white van is lovely. Early 30's,ever cheerful, leaves parcels with us for neighbours as he knows we are nearly always in and leaves us better than he finds us which is a rare gift. Good luck nina I would be boiling over with frustration and would certainly complain as high up the chain as you can.

Up date.
He is refusing to deliver to me ! He has given a totally different version of events to his area manager but I'm not allowed to know what he said.
The supplier is now trying to get it delivered by a different courier company, If they can't then I get a refund and no parcel which is frustrating because it took ages to find.

For goodness sake don't be sychophantic nina! Why on earth should you be?

I would send hubby . Nina.

Trying to decide whether to answer the door to him tomorrow and be sycophantic or to leave DH to see him. DH will act like nothings happened

Oh dear I would have been up for a fight Nina, hardly a good representative for Hermes .

We have 2 brilliant Hermes couriers covering our area and they couldn't be bettered, first name terms, personal mobile numbers and will do their damndest to accommodate a delivery time and date to suit.

No wonder you were angry!

DD used MyHermes to send some Denbyware crockery she had sold on ebay to a purchaser. She is used to doing this and everything was very well wrapped. The pottery arrived with the customer, not slightly damaged and chipped, but shattered into many pieces - and Denbyware is very solid. She said this much damage could only have been done if her parcel had been hurled against a wall, or had a very heavy item dropped on it from a height.

She hasn't used them since.

Nina how bloody DARE he refuse to hand over your parcel!

I think I must be very lucky with my local Hermes chap, he's very good.

Unlike my recent "attempted" Yodel delivery!

I don't know why companies continue to use Hermes with all the complaints they must receive about them. I have informed a couple of companies that I will not order from them again whilst they use this company, perhaps if more people did this, and followed through, they may be forced to clean up their act.

We have a lovely Yodel lady. She had a parcel for me yesterday. The notification gives me her direct mobile number so I sent her a text asking for delivery today. She replied immediately and delivered with a smile today.

I do recall a Hermes delivery that didn't arrive. I cancelled the order and got a full refund. Mysteriously the exact same item appeared on EBay and I snapped it up for half the original price. Was the delivery driver on the take?

I certainly did vq
I now have the hump again as the company I ordered from said they would ring back by 4pm (they didn't) to see if he'd come back with the parcel. He hasn't !

Just go in, Hermes had left my eBay cashmere dress 'in recycling boxes'. So they had, lucky it's not collection day!

I love my Hermes lady (Hotter shoes) and my Yodel man (Nespresso coffee pods) .
Yours sounds like a total "to**er " nonathenana
What possible justification could he give for failing to do what he is contractually obliged and PAID to do ?

They appear to be a law unto themselves

The driver was totally out of order. No wonder you're so upset. I hope you made a formal complaint about him.