AIBU to want service with a smile?

I didn't say that, Anya. I said I wonder how many people are like that because they are on minimum wage.....etc.
I did not say everybody in retail is like that. I know many are not, because some shops, and even some large chains, pay the proper living wage.
Please read my comments properly before making sweeping generalisations about them.

Sweeping generalisations yet again DJ just because you work in retail doesn't mean you 'are on minimum pay and zero hours contracts'.

Your views on life are very skewered and black. I know plenty of happy retail workers and Antje is correct that some people choose to be miserable (!) and rude and manners cost nothing.

Antje is my first name. XIX is DH old army regiment

Me too Antjexix (intriguing name!) but that doesn't stop me hoping I come over as friendly and helpful - as you say, manners cost nothing.

It might be, Ana. You chasing me around again?

I'm on minimum wage too,but I always think people have choices and some people choose to be rude and miserable. Manners cost nothing.

Yes, that'll be it...

I wonder how many people are working in retail because if they didn't they would lose all their benefits. They are on minimum pay and zero hours contracts, and are worried about what will happen after Christmas.
Just a thought.

I appreciate that people may not be in their ideal job, but surely being pleasant to customers make the day better for themselves as well? Of course, some customers may not respond or be polite, but it usually seems to work if you smile at someone.

I do understand that some people have not much choice when it comes to jobs,I include myself in this, but I get so frustrated when people are rude.

Sadly a lot of people don't choose to work in retail, its better than no job, pays badly, for long/unsocial hours and if I had to do it I'd probably have a sad face too. Having said that of course a smile costs nothing.