Gransnet forums

AIBU

To be cross with Specsavers

(27 Posts)
Luckygirl Tue 15-Dec-15 12:52:39

I had two new pairs a few months ago following a 2 year eye check and they tested my vision. The glasses were hopeless - basically I could not see properly through them. I returned and had a second eye test which said the prescription was not right; so new lenses prescribed.

Now, a couple of months down the line, having persevered with them I had to revert to my old specs, as I cannot see the TV nor drive at night in them. I rang yesterday to say that I wanted to ask them to put my old prescription in the new frames. They asked me to come in today to see one of their "dispensing staff" to arrange this.

I trekked down there (nowhere is near for me where we live) only to be told that they could not do that without me having another eye test and that this could not be done till 30th at the earliest. I asked if I could be sure that, having seen the optician and had yet another test, they would agree to use the old prescription and they said no.

So......I asked for a refund on them. They are going to talk to the managers this afternoon and ring me to let me know their decision - I have left the two new pairs with them as I cannot be a***d to go back down there unnecessarily. I am afraid they will get short shrift from me if they do not refund my card straight away - I have a complicated prescription and the lenses cost an arm and a leg, as do the frames as I have to have titanium because I am allergic to nickel.

So I am a bit pissed off.

Anniebach Tue 15-Dec-15 13:08:50

I had specs with them in the summer, the lens protrude from the frames ! Week ago a lens fell out , I asked for my prescription - not great - be made up in spare frames , no because frames have to be measure to fit and see if I like them ! Yes they fit, yes I like them , I chose the damn things and wore them untill this August , they would ring back in an hour , they didn't , been wearing specs with one lens for a week. An optician is calling in to see me today. The mood I am in now she will be walking around with a patch on one eye. I am so cross

crun Tue 15-Dec-15 13:20:08

I've had all my specs from them. I've never really been happy with any of them, but I'm unsure whether my expectations are unreasonable or there's something wrong with the glasses. I keep going back to them in an attempt to avoid changing frames, because I find it so difficult to get ones that fit.

Luckygirl Tue 15-Dec-15 15:21:00

They've just rung back and said they will happily put my old prescription in the new frames - no problem. So why did they refuse when I was there this morning! Maybe the mention that I might want my money back lit the right fuse!

grannylyn65 Tue 15-Dec-15 15:34:41

Have given them up in favour of Tesco 4 years ago. Superb service

Liz46 Tue 15-Dec-15 15:36:48

I used to go to Specsavers but they refused to put new lenses into my old frames and I had to buy new ones which I did not like as much. Also the price kept going up as I made my choices.

I changed to Asda last time and was pleased with the test and the price of my new glasses. There was an offer if I bought two pairs so I paid a bit extra for one of them and got lenses that go dark in the sun.

Anniebach Tue 15-Dec-15 15:37:43

Think you are right Luckygirl

kiernan58 Tue 15-Dec-15 15:47:52

I don't think I've ever had a good experience with specsavers - an annoying company from start to finish. red tape everywhere to make them more money

Luckygirl Tue 15-Dec-15 16:07:16

I had my hearing tested there some years back and they said I needed aids in both ears and quoted some enormous price. I went and had it checked out elsewhere and they said the need for aids was borderline and recommended I wait.

POGS Tue 15-Dec-15 18:09:04

Our Specsavers is brilliant, as I have posted a few times before so I guess it is a case of each individual franchise varies.

Annoying though..

Anniebach Tue 15-Dec-15 18:10:02

Three week wait for new specs , which I expect will be four weeks, grrrr

mcem Tue 15-Dec-15 18:23:48

Didn't like Specsavers, Vision Express made a serious mistake. I swear by Boots and the very efficient and sympathetic optician who looks after me.

hildajenniJ Tue 15-Dec-15 19:47:45

I paid specsavers for coatings on my lenses which I am sure they have not applied. I thought anti glare came as standard, but I am dazzled by oncoming traffic, and can see a reflection in the corners of the lenses. It might well be that these lenses are quite a bit stronger than my previous ones, and that may be the reason. I ought to have taken them back to check, but didn't and persevered with them. Do you think it's too late now, after eighteen months? If I take them back and they want to retain them to test I will not be able to go to work, read or drive!

petra Tue 15-Dec-15 20:06:07

I've been banging on about this bunch of charletons for years.
I started wearing glasses before I started school, so that's roughly 65 years, so I think I know a bit about eye tests and prescriptions.
Like a lot of people I fell for sales spiel when they first came on the market.
I had never had anything go wrong with a prescription before so I was unprepared for the horror that the presented me with.
The floor was coming up to meet me!!!! They told me I would get used to them!!!!
To cut a long story short, it got to the shouty stage in the shop before I got my money back.
I stick to a small independent optician.

rosequartz Tue 15-Dec-15 21:04:10

Our Specsavers seem good and very helpful.
Vision Express were absolutely terrible - they made up the prescription wrongly then were rude about making it up again correctly.

Specsavers is local to us and to get anywhere else, eg Boots or Tesco, would mean a very long trek. We have a local optician but he is very expensive.

Ana Tue 15-Dec-15 21:09:20

I've never had any problem with Specsavers either, and they've always agreed to fit new lenses in my old frames.

I did try Boots many years ago and wasn't happy with either the service or the choice of frames - and as they charge for frames and lenses separately it was far more expensive.

Deedaa Tue 15-Dec-15 21:11:43

I've not had any problems with our Specsavers. I bought one pair of glasses with rather thick plastic frames and found they were just too heavy to wear all day and became very painful. I went back and they made me up a new pair in a different frame with no problem at all. I've gone in now and again for little tweaks when the frames have become loose and everything is done on the spot.

Ana Tue 15-Dec-15 21:14:48

Oh yes, I'd forgotten how helpful they are if you lose one of those tiny screws that hold the arms of the specs on - DH was always having his replaced, all free of charge.

rosequartz Tue 15-Dec-15 21:14:58

I tried varifocals from Specsavers for a fortnight but I felt queasy and decided they weren't for me; they changed them for bifocals and gave me a refund of the difference.

rosequartz Tue 15-Dec-15 21:17:16

The side fell off my reading specs when I was in Australia - I went into Specsavers there and asked if they would screw it back on and they said it would cost me $20, so I bought a pair of reading glasses for $10 from the chemists instead.
When I got home I took them in for repair and they were horrified and said that Specsavers over there should have repaired them free of charge.

Greyduster Tue 15-Dec-15 22:30:32

I have never had any problem with Specsavers; DH and i have used them for a few years now.

Wheniwasyourage Tue 15-Dec-15 22:57:59

Ours is fine too in my (limited) experience. I've had 1 pair of varifocals from them but get my contact lenses and eye tests from our local optician who is too pricey for glasses which I just wear in the evenings. When the leg of my glasses was wearing loose, ages after I got them, Specsavers mended them free of charge. I think they should get some points too for their imaginative sponsoring of football referees!

kittylester Wed 16-Dec-15 07:26:36

If we don't support our independent opticians there will only be Spesavers and the like. Not a happy prospect!

Pamish Fri 08-Jan-16 22:56:15

after years of going for cheapest, tescos offers, boots etc I went to my local independent as they caught me in a good mood. Glasses OK but pricey. But he did tests which he said showed marginal pressure problems, and referred me to hospital testing regime. I'm now in their system for annual detailed checkups. Would this have been picked up at tescos?

merlotgran Fri 08-Jan-16 23:15:07

It was a Specsavers optician who realised that DH had had a stroke even though our GP rubbished his diagnosis. He badgered and fully supported my desperate attempts to get something done. He implored DH to stop driving immediately and it was his letter that impressed the consultant when I finally managed to get a referral.

I was so choked with emotion when I went back to thank him I could barely speak.

My 'Man of the Year' 2010