How did we do today ?

With you NonnaAnnie. For something exceptional I'll feedback, whether the feedback will be good or bad but otherwise no. Funny, since retiring my H asks for feedback about anything he's done in the house/ garden and I'll happily do that. Just wish I'd done that when it was all my job.?

Even if they are going out of their way to help to get a bonus, we are getting a better service and they are getting a bonus for doing a good job and making our day better. They deserve a bonus if they are doing a good job rather than receive the same pay as someone who does the bare minimum or less and we have all met them.

But the problem for us is that we have to find the website, fill in the details etc, get frustrated because we have typed it wrong etc so that good service then becomes tainted. Maybe giving us a slip of paper with the receipt to put in the box at the door would be easier and instant.

I make it my policy never to respond to a request for feedback, I will give it only if I decide it is warranted.

i just ignore any requests for feedback wherever they come from. it's purely a personal choice if you reply or not - in my case it's definately NOT.

Boots is the same. I was served by a lovely, helpful lady the other day and when I thanked her, she asked me to "praise" her on their website. Seems a shame that if the only reason they are being helpful is to get a bonus. I will often comment if I've been impressed with the service, but not if I'm being asked to do so.

It is so bad that their bonuses are dependent on this feedback - they may have been brilliant, but most people do not have the time to fart around with the feedback - including me - so they miss out.

I hate this sort of "incentive" in the work place.

I order on line from Morrisons and it is beginning to drive me crazy that a few days after delivery I am asked about the driver, his politeness, whether he asks to take back carrier bags etc. I am never asked about the condition of the food or short use by dates.

I really like the staff at our local M&S so quite often if I can be bothered I do go online and give some praise where its due.