If I was your DD I would be very upset about this. What kind of a person takes pleasure in reducing a small child to tears? The woman sounds very insecure apart from anything else. I think there comes a point at which you have to lay it on the line. My DD was always one to turn the other cheek to bad behaviour until she finally got fed up of one of GS's friends being b****y rude to her (she knew he spoke similarly to his mother because she had heard him. So had I). Anyway, he said something during a lift home in the car which made her take him to task about it. She never raises her voice to a child, but he told his mother she had shouted at him, and a nasty text ensued. DD, mad as hell, went round to their house and put the mother straight about what he had said and also the fact that he had, on occasion, been very rude to me (although I had a word and he never did it again!). She told the mother that until he learned some manners, she didn't want to have any contact with him. Eventually, she got an apology. The boys are still friends, though DD and H's mum don't spend as much time together as they did. Sometimes things just have to be said.