That's totally wrong. When my late DH and I had a joint account, we each had to login separately, and once when he was answering security questions on the phone and I was trying to prompt him, they said I had to leave the room! (I stayed very quiet and wrote my prompts down on paper).
I think you should have strong words with your bank. Your DH could have been away from home,or forgotten to give you the card. It should have come to you directly.
AIBU To Suggest We Should Call Time On Fireworks?
Good Morning Thursday 5th November 2026


