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I Was Livid!

(42 Posts)
Myym Fri 20-Oct-17 09:00:00

Yesterday I took my teenage grandson shopping to get a birthday present for his mum. At only 14 he towers above my 5'7" as he is 6' so in a jokey way I made sure the shop assistant was aware that he was still only a child regardless of his size hoping that she may be a little understanding and helpful without Grandma's intervention. I tried to take a back seat in the process letting him get on with the process of smelling the various perfumes and deciding which one smelt similar to what his mum wears. The rude assistant was getting quite stroppy because he didn't make up his mind within the first 60 seconds and was rushing him to make a decision.
My GS is smartly dressed and very polite and remained so throughout, he never realised how differently the assistant was treating him with her rudeness, arrogance and saying loudly that he should be looking in the 'cheap' section. Why?
I was biting my tongue not to intervene but when he had finally made his decision settling on a £30 bottle of perfume (not particularly cheap in my opinion) I mentioned that I had a discount card valid for their shop and got rudely told they didn't accept vouchers before she even had chance to ask what type of discount card it was.
The final straw however was when I then saw the assistant try to put the clearly marked and used 'Tester Bottle' into the empty box that she had picked up from out the back!! She was fully aware of what she was doing and it wasn't simply an honest lapse of concentration as I saw her look at it and try to turn away from me whilst she boxed it.
I was furious and told GS to put his money away as we were not buying it there. Poor GS hadn't realised and was perplexed when I grabbed his arm and told him we were leaving and they could stick their perfumes.
No wonder teenagers develop a mistrust for the older generation when they are treated so badly.

Devorgilla Fri 20-Oct-17 09:13:34

Myym, you are right to be livid. I would report this assistant to the manager and suggest she is sent for further training.
It is not unusual for children to be foisted off in a shop and not given the attention, they, as a paying customer, deserve. They also, if younger, get passed over in favour of the adult who has come in after them. If that happens in front of me I always say this child/young person was before me but I think I am a rarity in that. This is because my grandmother had a shop which I often served in. She taught us all to serve each person in their turn and not to allow children to be overlooked. Her theory was that a child was often sent out by a parent to get something and would be told off or even beaten if they didn't come back promptly. I have followed her advice ever since and will even step in to protect a child's right to be served in turn if the adult in front of me attempts to queue jump.

annsixty Fri 20-Oct-17 09:14:50

I remember my D when young going into one of the fashion shops catering for young people and she and her friend being followed by an assistant all round the shop.
Both being mature and savvy they just walked out and never went back.
You were quite right and I hope your GS learned a lesson, but what a shame for him getting his illusions shattered like that.

annsixty Fri 20-Oct-17 09:22:44

On Wednesday I had to return some slippers I had bought on line from M&S.
I just hope the assistant had been taken on for Christmas.
She was also least of pensionable age and was completely useless.
She was tying to give me the pair I had taken back, having put the ones I wanted in a hopper behind the counter.
When I pointed this out she very forcefully told me I was wrong.
I asked her to check my receipt and she very reluctantly admitted her mistake with no apology.
I didn't need to complain as a supervisor saw it all.
It is not just children who get bad customer service it I is also little white haired old ladies like me.

annsixty Fri 20-Oct-17 09:24:12

At least!! not also least.

Oldwoman70 Fri 20-Oct-17 09:45:38

Definitely complain - this is unacceptable "service" no matter what the age of the customer

trisher Fri 20-Oct-17 09:57:08

Please complain Myym it was disgusting and I do wonder what she was doing with the real bottle of perfume if she was palming the tester off on your GS. Taking it home herself perhaps?

Molly10 Fri 20-Oct-17 10:15:28

Shocking behaviour by the assistant. They should have been pulled for it there and then and the Manager's presence requested. It sounds like a really down market shop. I'm sure the assistants in decent shops are trained better than that.

lovebooks Fri 20-Oct-17 10:35:48

Hope you reported this, and maybe even Tweeted. It's appalling!

Christinefrance Fri 20-Oct-17 10:36:20

I agree that was appalling 'customer service' and should be reported to the management. At the very least the assistant was rude at worst dishonest.

KatyK Fri 20-Oct-17 10:45:53

My 17 year old granddaughter went for a meal with some of her friends to a well known restaurant chain. She said they were ignored and everyone else was served before them. They had to say something in the end. They are lovely, well mannered girls.

Myym Fri 20-Oct-17 10:50:03

Without naming the shop on here...I will say it was a High Street chain that only sell perfumes. So the assistant should know how to sell perfume correctly.
I think I will email the head office and voice my complaint.

cornergran Fri 20-Oct-17 10:53:27

This sadly isnt new. Our 40's son has always looked younger than his years and has had similar problems since his teens. It was even happening when he turned 30. As he works in retail he knows how to deal with these issues instantly. Yes, do complain to the store manager and if necessary the head office. Not the way to attract customers of any age.

Rosina Fri 20-Oct-17 11:10:25

I too hate seeing young people spoken to rudely - what an example! My DD and her friend, when teenagers, had been shopping at a local large centre. When DD got home she said she wished she had bought a different pair of shoes . I drove them back, and we went into the shop together, although I stood back and looked at some clothes while they spoke to the assistant. They then looked for the pair that my DD really wanted , at which point the assistant came up to them and said, quite nastily, that they were to hurry up as they had 'spent quite enough time looking at the shoes earlier'. She was really quite aggressive so at this point I joined them and asked her, quite politely, if there was a time limit for browsing and choosing anything in the store? This nasty piece of work went scarlet and said she hadn't realised I was with them, so I asked her, again quite politely, if she was civil to young people, her potential future customers, only if they were accompanied by an adult. We changed the shoes and I don't think DD or I have ever used that chain again!

JanaNana Fri 20-Oct-17 11:26:11

This needs reporting. If they try this on with one unsuspecting customer they will try it with another. I sometimes wonder how some of these people get the job in the first place.

SiobhanSharpe Fri 20-Oct-17 11:33:02

She was definitely dishonest as well as rude -- giving you a used, 'tester' bottle of perfume instead of a new one is fraud and should be reported.
I would post on their Facebook page or Twitter feed (naming the store but not identifying the actual person) as well as sending an email to head office/chief exec. People lose their jobs for less.

Lilyflower Fri 20-Oct-17 11:34:19

'Manners maketh man.' Still true.

Margs Fri 20-Oct-17 11:35:51

Report her - and in writing too. Don't trust your complaint to a phone call: they can be "misinterpreted", ie; ignored.

A stint down at the local JobCentre might teach her an overdue lesson......

Tessa101 Fri 20-Oct-17 13:12:36

I’m glad you didn’t give them your money, please complain Christmas is in the horizon and she definitely isn’t a people person or a salesperson.

VIOLETTE Fri 20-Oct-17 14:37:59

Definitely complain ...pointing out to the store Manager or HR that you will recommend anyone you speak to to avoid that store in future ..unacceptable customer 'service' ...I wonder if her counter is covered by CCTV which would, or might, pick up the underhand transaction with the bottle ...and I wonder also if any loss on her watch has been put down to theft by store users, whereas it could be theft by her ! Please report it .....this is sometimes the reason all of us are met with higher prices, to cover pilfering ! I would also have walked out ....

mimiro Fri 20-Oct-17 14:55:55

i grew up in a sewing supply shop/across from a school alot of our customers were young teens getting fabric and patterns for school projects.i was actually younger than many of mother did not allow any disrespect no matter the age of the customer.
she was a bit of a consumer advocate before the term came around.
on the other hand i was treated badly by adult customers.they would come in and ask for a sales person or the owner.i would tell them i could take care of their needs and they would get very darling mom would pop out of the work room(she did custom sewing as well) and tell them that i had been sewing since i ws 8 and knew as much as she did about the shop and its contents.
in later years i worked in fabric shops and would get so angry when my fellow workers would ignore young people looking for help.especially since sewing is becoming a lost art.
good for you myym he sounds like a sweet boy

sarahellenwhitney Fri 20-Oct-17 15:27:38

Not just shop assistants but receptionists.
A person who generally is the first person to meet a customer or patient.
Persons who sit behind a desk and as you stand there, slowly raise their head and with a look that is wishing you would go away says 'Yes (big sigh) can I help you'?
The times I have wanted to say ' why would I be here'.?

lemongrove Fri 20-Oct-17 15:34:28

You certainly should complain to the manager, rudeness and dishonesty by staff needs bringing into the light.

Skweek1 Fri 20-Oct-17 16:16:22

That is a shocker. I agree that you should most certainly have a word with the manager. This particular staff member should not be working in an customer-facing position.

Coconut Fri 20-Oct-17 16:48:56

Yes, def complain .... customer relations training is urgently required there !!