Tonight at 7.30 pm our boiler broke down. It’s -3 outside and falling.
We have a Homecare agreement with British Gas plus our boiler is monitored 24/7 under a scheme we pay extra for.
So we rang the 24/7 ‘helpline’ (I use the term loosely) and it was engaged, and engaged and engaged. You could not use ringback on this number. I redialled and redialled and redialled.
Meanwhile DH was ringing other British Gas numbers and not getting through. After almost 2 hours we’ve given up. Apparently they are ‘very busy’ according to one answer machine he managed to access before the voice said to ‘ring back at a less busy time’ before cutting him off. ?
So here we are two OAPs in our 70s in a freezing cold house. No heating and no hot water. Our kind neighbours have lent us a couple of electric heaters and we’ve dug out the hot water bottles.
So much for British Gas....and this time I DO SO HOPE that this thread gets picked up by the DM as .....I’m about to shout BRITISH GAS HOMECARE IS CRAP - with apologies to those who don’t like naughty words. ???
Over the hill at 60? Why am I falling apart so soon?
Wordling away continued??? 🟩🟩🟩🟩🟩
Gov Emergency Alert Conspiracy Theory.