Tonight at 7.30 pm our boiler broke down. Itās -3 outside and falling.
We have a Homecare agreement with British Gas plus our boiler is monitored 24/7 under a scheme we pay extra for.
So we rang the 24/7 āhelplineā (I use the term loosely) and it was engaged, and engaged and engaged. You could not use ringback on this number. I redialled and redialled and redialled.
Meanwhile DH was ringing other British Gas numbers and not getting through. After almost 2 hours weāve given up. Apparently they are āvery busyā according to one answer machine he managed to access before the voice said to āring back at a less busy timeā before cutting him off. š¬
So here we are two OAPs in our 70s in a freezing cold house. No heating and no hot water. Our kind neighbours have lent us a couple of electric heaters and weāve dug out the hot water bottles.
So much for British Gas....and this time I DO SO HOPE that this thread gets picked up by the DM as .....Iām about to shout BRITISH GAS HOMECARE IS CRAP - with apologies to those who donāt like naughty words. š”š”š”
Irish passport as a Brexit protest