Tonight at 7.30 pm our boiler broke down. It’s -3 outside and falling.
We have a Homecare agreement with British Gas plus our boiler is monitored 24/7 under a scheme we pay extra for.
So we rang the 24/7 ‘helpline’ (I use the term loosely) and it was engaged, and engaged and engaged. You could not use ringback on this number. I redialled and redialled and redialled.
Meanwhile DH was ringing other British Gas numbers and not getting through. After almost 2 hours we’ve given up. Apparently they are ‘very busy’ according to one answer machine he managed to access before the voice said to ‘ring back at a less busy time’ before cutting him off. 😬
So here we are two OAPs in our 70s in a freezing cold house. No heating and no hot water. Our kind neighbours have lent us a couple of electric heaters and we’ve dug out the hot water bottles.
So much for British Gas....and this time I DO SO HOPE that this thread gets picked up by the DM as .....I’m about to shout BRITISH GAS HOMECARE IS CRAP - with apologies to those who don’t like naughty words. 😡😡😡
OldMeg Thu 01-Mar-18 21:19:47
Elegran Thu 01-Mar-18 21:45:49
Elegran Thu 01-Mar-18 21:47:35
OldMeg Thu 01-Mar-18 21:51:37
OldMeg Thu 01-Mar-18 21:52:45
Elegran Thu 01-Mar-18 21:57:22
OldMeg Thu 01-Mar-18 22:02:17
Cleverblonde Thu 01-Mar-18 22:16:46
hulahoop Thu 01-Mar-18 22:19:34
OldMeg Thu 01-Mar-18 22:19:36
OldMeg Thu 01-Mar-18 22:22:41
Bathsheba Thu 01-Mar-18 22:24:58
Bathsheba Thu 01-Mar-18 22:26:00
OldMeg Fri 02-Mar-18 07:07:52
MawBroon Fri 02-Mar-18 07:24:28
OldMeg Fri 02-Mar-18 07:34:36
jenpax Fri 02-Mar-18 07:36:56
OldMeg Fri 02-Mar-18 07:43:47
OldMeg Fri 02-Mar-18 07:51:08
Elrel Fri 02-Mar-18 08:08:10
OldMeg Fri 02-Mar-18 08:25:07
OldMeg Fri 02-Mar-18 08:27:19
OldMeg Fri 02-Mar-18 08:47:51
OldMeg Fri 02-Mar-18 08:48:14
humptydumpty Fri 02-Mar-18 08:52:02