Gransnet forums


AIBU to expect British Gas to honour its contract?

(87 Posts)
OldMeg Thu 01-Mar-18 21:19:47

Tonight at 7.30 pm our boiler broke down. It’s -3 outside and falling.

We have a Homecare agreement with British Gas plus our boiler is monitored 24/7 under a scheme we pay extra for.

So we rang the 24/7 ‘helpline’ (I use the term loosely) and it was engaged, and engaged and engaged. You could not use ringback on this number. I redialled and redialled and redialled.

Meanwhile DH was ringing other British Gas numbers and not getting through. After almost 2 hours we’ve given up. Apparently they are ‘very busy’ according to one answer machine he managed to access before the voice said to ‘ring back at a less busy time’ before cutting him off. ?

So here we are two OAPs in our 70s in a freezing cold house. No heating and no hot water. Our kind neighbours have lent us a couple of electric heaters and we’ve dug out the hot water bottles.

So much for British Gas....and this time I DO SO HOPE that this thread gets picked up by the DM as .....I’m about to shout BRITISH GAS HOMECARE IS CRAP - with apologies to those who don’t like naughty words. ???

OldMeg Tue 13-Mar-18 10:56:51

You don’t read my posts do you. Wait a little while? Hours?.

Try this from their Facebook page.

In fact even the following morning phone calls to their 24/7 lines just cut out as soon as connected. Carry on thinking I’m making this up if it makes you and your relative feel better. And my boiler is serviced annually.

alicesmith009 Wed 05-Sep-18 07:47:40

British Gas is one of the largest electricity and gas providers in the United Kingdom. If you are having a problem with your electricity, gas or have questions about your bill, you can call British Gas customer support number, send them an email, or chat with a customer service representative online. Find the British Gas contact details here

OldMeg Wed 05-Sep-18 08:02:01

Ha ha ha! Do you not think that was rather obviously the first approach ????

OldMeg Wed 05-Sep-18 08:04:12

Had you bothered to read any of my posts upthread? Obviously not!

Marydoll Wed 05-Sep-18 08:08:13

That is quite patronising, considering what you have posted upthread, Old Meg

OldMeg Wed 05-Sep-18 08:35:06

Thank you Marydoll . Do you think it smacks of typical BG Customer Support perhaps? That is replying far too late and, as you said, in patronising manner!

Has Ms Alice Smith posted before on this forum?

Marydoll Wed 05-Sep-18 08:36:39

I suspect "Alice Smith" works for BG. Probably think we are all doddery old fools!

OldMeg Wed 05-Sep-18 08:45:46

I thought she might! Miss Smith if you are still there please respond.

It does however confirm my belief that as a public forum we are being ‘watched’ Big Brother Style (1984 not TV) and even being infiltrated. Watch out! ?

annodomini Wed 05-Sep-18 09:45:03

I suspect 'Alice Smith' IS British Gas!

bikergran Wed 05-Sep-18 10:23:56

I have the foam thick pipe insulation round my outside condenser pipe (had new boiler in last September and it seems this is now regulation) you can do it yourself and secure it with the plastic twist tie thingies if thats any help for future use to anyone .

sophiajones Wed 17-Oct-18 13:59:43

A few months ago, I have the same problem with British Gas. But I have made a call to British gas customer service for the help. They guided me very nicely and tell me each step very clearly.

If you want people on the end of the phone who take the time to listen, understand and have the skills to fix a problem then you need to go here