AIBU to expect British Gas to honour its contract?

You don’t read my posts do you. Wait a little while? Hours?.

Try this from their Facebook page.

In fact even the following morning phone calls to their 24/7 lines just cut out as soon as connected. Carry on thinking I’m making this up if it makes you and your relative feel better. And my boiler is serviced annually.

British Gas is one of the largest electricity and gas providers in the United Kingdom. If you are having a problem with your electricity, gas or have questions about your bill, you can call British Gas customer support number, send them an email, or chat with a customer service representative online. Find the British Gas contact details here www.alwaysreview.net/reviews/british-gas-contact-number/

Ha ha ha! Do you not think that was rather obviously the first approach ????

Had you bothered to read any of my posts upthread? Obviously not!

That is quite patronising, considering what you have posted upthread, Old Meg

Thank you Marydoll . Do you think it smacks of typical BG Customer Support perhaps? That is replying far too late and, as you said, in patronising manner!

Has Ms Alice Smith posted before on this forum?

I suspect "Alice Smith" works for BG. Probably think we are all doddery old fools!

I thought she might! Miss Smith if you are still there please respond.

It does however confirm my belief that as a public forum we are being ‘watched’ Big Brother Style (1984 not TV) and even being infiltrated. Watch out! ?

I suspect 'Alice Smith' IS British Gas!

I have the foam thick pipe insulation round my outside condenser pipe (had new boiler in last September and it seems this is now regulation) you can do it yourself and secure it with the plastic twist tie thingies if thats any help for future use to anyone .

A few months ago, I have the same problem with British Gas. But I have made a call to British gas customer service for the help. They guided me very nicely and tell me each step very clearly.

If you want people on the end of the phone who take the time to listen, understand and have the skills to fix a problem then you need to go here www.alwaysreview.net/reviews/british-gas-contact-number/