Gransnet forums

AIBU

Page 3 of 3 | First | Previous | Next | Last
| Flip | Customise |

Hung on 28 mins to book an appointment

(54 Posts)
Add comment | Report
Urmstongran Tue 23-Apr-19 17:29:30

That must have been SO annoying Ginny42 I think it’s wrong to have a ‘queue’ system. It should just be an engaged tone (no cost to you) until a member of staff is available to take your call. I’d complain to the practice manager.

Add comment | Report
KatyK Tue 23-Apr-19 17:13:22

I rang GP practice this morning and they answered straight away.

Add comment | Report
janeainsworth Tue 23-Apr-19 17:12:16

No, you’re not unreasonable.
Email the practice manager & ask why you can’t book online to see the practice nurse.
You can book blood tests online at the practice I go to.

Add comment | Report
Ginny42 Tue 23-Apr-19 17:07:17

I received a letter from the surgery to attend for a repeat of a kidney function blood test with the practice nurse. Online booking is for doctors' appointments only.

I tried at various times during the day to be told I was number 4 in the queue but I decided to hang on this last time. I was number 5 in the queue at the start and it took 28 minutes for them to answer. Apart from the cost, it made me very cross although I knew it wasn't the girl's fault so I didn't complain to her. AIBU to think that is normal/unacceptable?

Page 3 of 3 | First | Previous | Next | Last
| Flip | Customise |