I suggest a letter to the Chief Executive, Chairman or CEO of BT. Going through the call centre is a huge waste of time.
You should be allocated a person who will deal with your faulty line and will organise the engineers etc to get the job done.
Soop's warm and welcoming kitchen for kindly folk.
Should women have equal pay and opportunities?
To think that London, or anywhere else for that matter, does not belong to any one demographic