Never loose your own voice Lucky. I tend to believe most GP's ere on the Narcissistic, and we "the patients" tend to feel compliant & obedient to their authority no matter how they treat us. Your own personal circumstances at this moment in time have left you vulnerable and anxious. Telephone appointments as opposed to face to face, have little favourable in comparison. Often it can be difficult to convey over the phone the true depth of how you are feeling, or for the doctor to pick up on it. Having said that, I don't think in your case it would have made much difference. Respect & courtesy works both ways Lucky, yet often, those in authority can act like little Hitler's. Medical receptionists included. A complaint to the practice manager as others have suggested, and this at the very least will help you feel a little better. Perhaps, if there is a next time this happens, and you're feeling stronger, you could try calmly voicing, " with all due respect Doctor, I don't feel you're listening to me, etc, or helping me, etc, as I would wish or expect, etc. If nothing improves, complain to the Practice Manager once again. You should always expect a follow up reply from the PM, and hopefully a positive outcome, leaving you with a more comfortable frame of mind Lucky. Don't despair, there are many kind & good natured doctors out there.