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Consideration from GP

(145 Posts)
Luckygirl Wed 29-Apr-20 23:05:19

I have had a bit of a problem with my GP this week. I am due a hospital treatment, and am being urged by the specialist nurse there to come in for it, but there are additional complications that might make that inadvisable, apart from the risk of catching the virus. I was advised to talk to my GP, whom I have known a long time.

I had a problem making a phone appointment as the receptionist had refused to do so, and I was in tears by the time I put the phone down. I rang the next day and spoke to a different receptionist who made the appointment.

I had the phone appointment with her yesterday and she was frankly offhand almost to the point of rudeness. She said "You will just have to make up your own mind" - which was not at all helpful as there are a number of medical issues that need weighing up that I do not feel qualified to do. And there were long silences during the call when I did not know whether she was waiting for me to say something or she was writing on the keyboard.

In addition, since my OH died in February she has not said a thing - e.g. I am sorry to hear that Mr Lucky died; how are you coping?; is there anything we can do to help? etc. She knows I have a history of depression with on-going treatment.

I found it very upsetting and was quite weepy yesterday as a result - I have tried to tell myself that she is probably under stress at the moment and I should be tolerant. But I do think that next time I need an appointment I will make it with someone else.

I also realise that I am probably feeling very sensitive at the moment as I have a lot to deal with emotionally. I do feel quite let down. I still do not know what to do about the treatment.

Alexa Mon 04-May-20 09:36:09

MaddyOne , I could engage with you on the question of relative pay scales, but this thread about Luckygirl's distress is is not the place .

Having said that, I endorse your sympathy and practical advice. I wish receptionists were better at public relations!

MawB Mon 04-May-20 10:24:42

Message withdrawn at poster's request.

maddyone Mon 04-May-20 10:24:46

....So what are they doing?

If you had read through the thread loopyloo you would ^know ^what GPs are doing. But I’m giving up, I can’t be bothered any longer, the sheer ignorance is astounding.

MawB Mon 04-May-20 10:25:22

Apologies Maddyone - fat finger syndrome again ?

maddyone Mon 04-May-20 11:01:16

No problem Maw but in any case your post has disappeared.

Jaye53 Thu 07-May-20 00:59:07

Agree with all posters and they have given good advice. Dont think doctors are too buzy as people staying home !

LadyGracie Thu 07-May-20 09:34:09

Our GP’s are exceptional and always have been. My DD has had the virus and pneumonia that often follows, she’s had daily phone calls from our GP to check on her, yesterday she had a consultation in the surgery carpark to have her oxygen levels checked and to check her chest. 1st class service.

Our GP’s are always busy, do an amazing job and have done for the more than 20 years we’ve been with the surgery.

Luckygirl Thu 07-May-20 10:37:10

That is how it has been with our practice up to last week. I am assuming they are under stress and understand that; I will still book with a different GP next time I need to consult them- I am too fragile at the moment to deal with confrontation.

maddyone Thu 07-May-20 11:32:52

I’ve just read an article in The Guardian, two doctors who are married both got Coronavirus, one worked in the hospital, the other a GP.
What was that about doctors not being busy? Sheer ignorance.

Iam64 Thu 07-May-20 13:46:16

maddyone - please be assured that most of us fully support our family doctors, all doctors in the NHS, nurses, care workers and everyone involved in key worker posts keeping us safe.
It's only a few people with odd ideas, don't let it get to you.

maddyone Thu 07-May-20 13:49:11

Thank you Iam64 it means a lot that people are supportive because as you know, I know first hand about the stresses and strains in General Practice at this difficult time. flowers

grannysyb Thu 07-May-20 16:52:00

After my fall and wrist injury last week I was seen at our local minor injuries unit As I had also sustained facial injuries the nurse told me to see my GP a few days later. I rang on the Friday, booked a telephone consultation for the Monday, spoke to a lovely doctor and she saw me later that day to check my nose out. On my way out I saw my regular doctor who said she was going to do a covid clinic at our minor injuries unit where there are also beds. They earn every penny.

Iam64 Thu 07-May-20 19:34:01

grannysyb - I have a different but equally positive experience with my gp this week. I had a phone call from the receptionist asking if it would be convenient for one of the doctors to phone me that afternoon to complete the annual review for my as a patient with rheumatoid arthritis. The GP duly phoned within 5 mins of the agreed time. He spent 25 minutes talking through the questions I'm familiar with but used to answering in a face to face consultation. the doctor could not have been minder or more empathic. He asked if I was following the Shielding letter advice and went on to discuss in full the one area in which I'm not 100% compliant. The advice is don't leave the house for 12 weeks. I'm continuing to walk for an hour every morning. I'm very fortunate, if I chose the area I walk in, I'm unlikely to meet groups, runners or (the most scary group) mountain bike riders who are dominating our usual reservoir and parkland walks.
The doctor recognised the balance of risk, my need to keep moving or I'll seize up. He advised me to keep doing what I'm doing but ensure I stay as safe as possible. He was well aware of the physical and emotional pressures of this lockdown.
He concluded by ensuring I understand that if I feel unwell or I'm worrying about anything at all, to phone the surgery and one of the doctors will respond.
yes grannysyb, they earn every penny.

maddyone Thu 07-May-20 20:28:01

Two lovely, positive posts about GPs. Thank you ladies.

Luckygirl Thu 07-May-20 22:22:01

GPs are mostly great - I know that for sure. My OP was not GP-knocking! I was expressing disappointment that my GP had failed to provide professional help at a time when I was very fragile. And she must have known that.

My OH was a GP and was a brilliant diagnostician - he had the sort of memory that retained obscure facts and was well known for hitting the nail on the head with a diagnosis that others had missed. Unfortunately the stress of the job made him unwell and we all bore the brunt of that. It is a very stressful job at the best of times and I fully understand that they must be under a great deal of strain at the moment.

maddyone Thu 07-May-20 22:41:28

I certainly didn’t think your OP was GP knocking Luckygirl, but as the mother of a GP I was quite upset by just a few posters who have said that GPs have little to do at the moment, when clearly they have no idea of the extra stresses on GPs at this time and the additional things they have been required to do. Certainly many GPs are treating Covid19 patients who are in care homes, very often that is palliative care and it’s crucial that those patients are not allowed to die in pain and suffering.
Thankfully those posters were few in number and I still believe that most patients are appreciative of their GP.
Sadly just as I write this I see on television yet another funeral of a doctor. So very sad. And sadly some of the doctors who have died are GPs.

welbeck Thu 07-May-20 23:00:21

yesterday i had an email from our GP surgery, stating that they will be open on the bank holiday, 8.30 to 6pm, but not to go there, ring or via website, and outside those hours ring 111.
i had the same message re good friday and easter monday.
so they are working more than usual, on this point alone.

Evie64 Thu 07-May-20 23:02:35

That's sad. Your GP sounds very unsympathetic and uninterested. Having been a Primary Care Practice Manager for 20 years, I can advise you to write to the Practice Manager who would follow this up. The other side of the coin of course is that we forget that medics are just people. Not excusing your GPs behaviour really, but who knows what sort of day she was having? Argued with her husband? Just had patient in her consulting room that she had to give bad news to? Who knows.

maddyone Thu 07-May-20 23:40:04

I wish I could do links because I’ve just read an article in The Guardian online that a GP wrote about contracting Covid19 in her surgery because she had no PPE. Many patients were going to see her with coughs and sore throats, and many had just returned from holidays in Europe. Almost inevitably she became ill with the virus and ended up taking five weeks at work as she was so ill. She was lucky, she recovered.