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Priority Slot Disappeared!

(57 Posts)
Glenfinnan Thu 21-May-20 01:08:09

Like so many we are socially isolating. DH is 76 with chronic lung condition and I’m 70. We have both had the covid19 virus which has left us both under par. I’ve had a Waitrose priority slot for 6/7 weeks which is a godsend as we don’t have any children to shop for us. Suddenly it’s disappeared! I can’t get any slots at all and I’ve tried so many times and at different times ie just after midnight etc etc. I’ve sent emails ( no response) completes another priority form but it takes 21 days for a reply, and tried to ring their customer services but queues so long the calls time out. Has this happened to anyone else? If so do you have any advice please.

Hibs Fri 22-May-20 09:12:06

Go on their Facebook page. I had the same problem - they got back to me on there.

TATT Fri 22-May-20 09:25:14

You can self-refer to the NHS Responders scheme now.

patricia1958 Fri 22-May-20 09:38:56

Do you have a sainsbury's bear you if so ring their customer service and talk to them ring at 8am you will not have to wait long sainsburys really do care you could try tesco as well but ring customers service hope this helps

LadyAnn Fri 22-May-20 09:44:48

I am working on a Help Line with North Lanarkshire Council. On the shielding letter from the Scottish Government ( I assume UK Government) there is a CHI number at the top of the page. When you go onto a supermarket web site put this number in and that will get you a priority slot.

JuliaM Fri 22-May-20 09:58:29

I used to have an Iceland delivery every week when Lockdown first started, but the last few deliveries were quite disapointing with basic staples such as Bread and Milk missing and out of stock, along with several other items on an average order totalling around £65 pw.
It got so.bad in the end that we used to jokingly ' Iceland Bingo' trying to guess what would be missing off the order for that week, and sometimes adding items like Long life milk just incase the fresh milk never arrived, and bread rolls incase there was no sliced bread available.
Eventually we managed to get registed with Sainsburys through the Gov.NHS Sheilding scheme, but not until the advisor rang us to see if we were managing ok, to which I explained that due being under 70, even with the letter, Sainsburys refused us registration and deliveries.
However, I have tried to book a slot this week without success, then got the messagethat now some of the lockdown restrictions were being lifted, the slots once more are being offered to 'other customers' and priority was back to those who happened to spot them first as they were being released. So goodness knows what will happen now as we are still officiallySheilding and in lockdown ourselves due to long term pre-esisting conditions.

Diggingdoris Fri 22-May-20 10:00:51

I had a delivery from Iceland when no-one else had slots. Then I had a click and collect from Tesco which was a very slick system with no contact. This time I've booked a c and c from Sainsbury. So it really is a case of registering with all local supermarkets, if you can't get your regular slot reinstated. Good luck. I know what a worry the shopping situation is.

Chardy Fri 22-May-20 10:33:37

Sadly the shielding letters are very hit and miss. Postcode lottery? Surgery lottery? Individual doctor lottery? No idea, but it's not very systematically organised.

Callistemon Fri 22-May-20 10:38:32

The shielding letter cuts no ice whatsoever with Waitrose.

I'm not sure Chardy. The medical conditions on the letter are quite specific; the letter came from the country's own Chief Medical Officer and it may be that they obtained the information from hospital records or from hospital consultants.
One person I know has had a further one extending the date until mid-July.

pce612 Fri 22-May-20 10:46:01

Put a post on social media (Facebook etc) if you can, public negative feedback seems to get a response when nothing else works.
I hope you get your shopping slot back soon.
Take care.

chrissie13 Fri 22-May-20 10:47:41

It may be worth you trying this website

You put in your postcode and it tells you any available slots at Tesco, Asda, Iceland or Waitrose. It's free for this, but you can pay and they will then email you when a slot becomes available.

Bijou Fri 22-May-20 11:20:04

I manage to get regular deliveries from Sainsbury. Have used them for the past three years since being housebound. A friend managed to get Iceland.

Juicylucy Fri 22-May-20 11:29:06

Well done nfk dumpling.

GinJeannie Fri 22-May-20 11:53:02

Just had a call back from gp receptionist, saying that GP does not think we qualify for the Vulnerable letter to get priority slots with online shopping. DH had a major stroke 8 years ago, losing use of left side, wears a CPAP machine and is 75. I also have an autoimmune disease, but looks like I am going to have to continue with my trolley dash when needs must. Not happy.

H1954 Fri 22-May-20 12:31:33

I suggest you contact your County Council Adult Social Care, it might sound extreme measures but you certainly need some support to get your groceries etc and they might be able to help. Good luck and stay safe!

Jaycee5 Fri 22-May-20 14:12:20

GinJeannie Its still worth trying as many sites as possible. I'm not in the vulnerable group but I can't carry much and would have to get a bus and so I get a delivery and apart from the beginning when it felt like a full time job, I have been able to get slots, sometimes when I was on the verge of giving up. I've given up on Morrisons and Waitrose but it obviously depends where you are.

Tallyann1 Fri 22-May-20 14:20:07

Morrisons slot are good atm and we classed as vulnerable.. I’ve chosen early June but could have got one for this weekend

lemsip Fri 22-May-20 14:21:19

i've always got a slot with Iceland, they sell all the usual groceries not just frozen!

Atqui Fri 22-May-20 15:21:28

I had an email from Waitrose at start of all this saying they would be checking data from JL store cards etc in order to offer slots to elderly. I emailed them to say none were available and only had a generic reply to say they were very busy!My daughter aged 40: was offered 3 slots as she is a “good customer” . Sainsbury’s have been amazing ,mand Inhave lost faith in Waitrose. I too order a couple of bottles of spirits to keep,the slot til later, if I’m in a hurry, as one can always delete them

Joelise Fri 22-May-20 15:37:09

I have to say that Tesco deliveries have been the best , Waitrose are hopeless! If anyone has a problem getting a home delivery, there was an article in the on line Surrey Live newspaper, where the reporter put a Morrisons delivery To the test , through Amazon . Google “ Morrisons delivery Amazon “ ,apparently it takes you to Amazon fresh section , then you see a Morrisons filter tag , and you go from there, and make your selection . Hope that this helps someone.

Callistemon Fri 22-May-20 15:42:36

More slots have appeared on the Tesco site.

Minerva Fri 22-May-20 16:20:28

I am so glad the poster has the result she needed. I am now on the Government list but wasn’t for 6 weeks and had my daughter not persisted in finding us the odd Tesco slot she would have been forced to go shopping and put me at risk. When it became difficult to get a slot at all she rang Tesco and they were wonderful and put me on their vulnerable list.. I was not a Tesco fan but now sing their praises.
Since I have been on the government list I have repeatedly tried to get a Sainsbury delivery as I am more familiar with their products having shopped at Sainsbury’s all my adult life but they are still as unhelpful as they have been all along.

maddyone Fri 22-May-20 16:35:32

If you can’t get a delivery you might be able to get a Click and Collect. Not as good as delivery, but minimum exposure to other people when you pick up, and you don’t need to go into the shop.

Willjac123 Fri 22-May-20 16:45:12

I'm on government shielding list. Re supermarket deliveries, South East Kent:

Ocado - useless, despite being a regular online customer prior to
Iceland - tries hard, offers delivery slots, but always out of stock for loads of basics
Asda - good , though often out of stock. Unfortunately, website keeps crashing
Tesco - excellent , easy to obtain priority slots, near all items in stock

Saggi Fri 22-May-20 17:20:39

I’m 70 and hubby 73 and he’s not been out of house for 15 months now and I suspect won’t ever again go out. So it’s down to me.... never had a priority slot even though I have had home delivery for three years. I’m not vulnerable...although I don’t drive (and am getting over two broken shoulders) so I have to carry all shopping. I can’t do much so have to go to shops 3/4 times a week. Hope I get a refund on my pre-paid jyearlt deluvery!!

Callistemon Fri 22-May-20 17:34:55

Saggi this is just not right. If you are on FB then message Tesco and insist that you need help. One of the people who answered asked some questions and then arranged for a priority slot for me. They seem to be releasing more now, as I was going to have to wait for 3 weeks but looked again and we now have changed it to tomorrow.

Someone advised me to look out for another slot as soon as I had paid for one order; I have just done that for a week's time and can amend the order up until the day before.

Keep trying, you shouldn't have to struggle like that. And your local Council will help, either with a good box or a list of volunteers.