AIBU To feel really upset about this?

I've had all kinds of beefs with H****s deliveries over the years. I don't think they are a very professional outfit at all. My daughter sends me the occasional parcel using DPD. They are fast, they collect from her and deliver to me, which is handy with her having two boys under six and a newish baby. I use the Post Office but, obviously, they don't collect.

I would never use H....s. In our area they sort the parcels in the road outside an industrial unit and often leave them there unattended. Vehicles are unable to use the road as the parcels are spread everywhere.

Fingers crossed for you that it’s not too bad, sazz1.

Thank you for all your support. I'm feeling more positive today. I think it was the last straw as there have been a lot of other problems in my close family, redundancy, medical problems, etc plus my own health problems.
They have said they will repack and send the parcel back to me to I can see how badly it's damaged. We shall see if it ever arrives.

Our street WhatsApp group occasionally has pleas for lost deliveries, and we're unimpressed by certain carriers, so this thread doesn't surprise me.

Message withdrawn at poster's request.

IMO this was the straw that broke the camel's back. Everything is so stressful at the moment, and frankly there's only so much folk can take, especially us older ones. I think it's important to let it out.

I don’t think you were overreacting. Sometimes the smallest thing can just be the very last straw. Maybe you can give yourself a bit of TLC. Treat yourself to something that could cheer you up

I don't think the OP over-reacted. Hermes were under contract to deliver a parcel which they not only failed to do but also made no attempt to help the OP in finding it - extremely poor customer "service". We all know more people are buying online now and courier services are very busy, but if others can manage to fulfill their contracts why not Hermes?

I rarely order from any company which uses Hermes. If you read the online reviews, not only from customers but also employees, you will understand why I boycott them!

oh gosh, naturally, so many of us "strong" people are feeling the effect of the virus lockups.. imo..

coupled with other "stuff" that is going on, we are not immune to a crying bout, I am told to let it all out, though I hate my crying, sometimes for no apparent reason!

I can get "upset" when I can`t open a tin, or bottle, the slightest , ordinary action now can set anyone of us off.

we have to be kind to ourselves!

Here`s a hug Sasszl and I agree with another post, so much nicer (?) don`t you think to actually give it to your GD

little things change, and sometimes then, the better outcome? don`t you agree?

The CEO email is very useful and has worked very well for me in the past, but I’ve only used it when I’ve exhausted the usual paths with big companies.

Yes, it’s one of his/her team that contacts you (I would never describe them as minions). In the case of British Gas, my issue was sorted out by a really helpful staff member who told me just to get back in touch with her if ever I had any more problems. And I did, a year later, so that was useful!

Email the CEO if you are getting nowhere with their customer service.
Look on ceoemail.com for the address.
I had problems with a parcel that supposedly had been delivered but was in fact damaged (didn't know this until after I had contacted the CEO) and was sitting in either the warehouse for the courier or the warehouse of the company I had ordered it from.
The CEO himself doesn't reply, one of his minions does but I got an answer within a couple of days. You will also be able to ask for compensation for the cost of replacing the damaged items. Just give them as much info as possible .

CaroleAnne

I would not use Hermes if it was the last courier service on this earth as I have had several bad experiences. Better to use a more reliable courier service such as DPD et al.

Though if the OP has sent many parcels with them over the last few years and never had a problem, it seems they are usually reliable.

All the delivery services are working at full stretch at the moment and certainly we are having many more deliveries here than we used to. Being at home most of the time we take a lot in for neighbours and I’ve nothing but praise for the drivers that I’ve been in contact with, who are doing a great job in difficult circumstances. It’s inevitable that mistakes will be made, such a shame that in this case the parcel is a special one.

I hope your parcel turns up, sazz1, and that you’re feeling better now.

I do understand sazzi and I think s.woozie has put it very well.
Emotions are close to the surface now and I find myself tearful when pre-covid I would not have been.
It will be even nicer to actually give the new pair to your GD when you see her on Saturday and you can watch her delight.
Have a lovely day together.

Message withdrawn at poster's request.

It’s often the last straw that produces the reaction?
Things that are Just annoying or frustrating usually, suddenly become huge disappointments and upset us.
This has happened to me many times!
In this current pandemic I think it’s pretty normal and almost expected.
However, if talking it through rationally doesn’t help, maybe a GP chat would offer support?
By the way, I’ve used the named courier around 150 times over the last few years (not as a business) and have literally never had a problem!
We should all realise that we are still in a pandemic, staff are still on furlough, self isolating, quarantining, working from home etc. Business can not possibly be as normal.

I'm in agreement with suziewoozie. Sometimes we've held it together and done too much, been a bit stressed or overworked and it's the last straw type emotion.
I've been there many times and I'm sure many more to come.
That said, if you are feeling low regularly or overwhelmed, worried etc as much as our pets provide good counsel and comfort, maybe consider having a chat to the GP If you feel you can. You know we are all here, any time though, so post back when you need. Take care.

The same thing happened to me. I had sent a lovely present for my DI's birthday, in good time, but when I phoned to wish her a happy birthday, she said the present had not arrived. I just burst into tears, because I so wanted her to receive the gift as a surprise on the right day. She is like a daughter to me and I felt very let down by the online company who promised to deliver the next day. I wasn't depressed, just very disappointed. Sometimes it is the smallest things that are so upsetting.

I would not use Hermes if it was the last courier service on this earth as I have had several bad experiences. Better to use a more reliable courier service such as DPD et al.

That's right suziewoozie at the moment a small incident like that can just tip you over the edge. Don't worry about being upset sazzl have a good cry and get it out of your system. Hope you have a good time with your granddaughter on Saturday.

On my local F———k page there are lots of complaints about this particular carrier.
It is not unreasonable to feel upset about such poor service.

I think getting upset about what might seem like a small thing in the middle of a pandemic could actually be seen as a healthy outlet and a coping strategy. Small things have taken on more significance over the last few months anyway

It was never an unkind post suziewoozie practical yes, but unkind no, I didn’t say anything unkind, of course there is room to feel disappointment in a situation such as this, but not depression as sazz asked. It could be the catalyst of a depression and I said quite kindly have a chat with your GP

It’s nothing to do with the lost parcel per se Bluebell I think you were a bit unkind. Twice and Far are right. I feel sometimes that I’ve put do much effort into bring sensible, organised, cheerful, strong that something I’d normally shrug off and just deal with provokes an OTT reaction. When that happens, I just need a hug virtual or otherwise?

I am not a cryer but during this period of Covid had been feeling a bit down sometimes . I was unloading daughters dishwasher and knocked two dishes out of her cupboard and they smashed on the tiled floor. She was fine about it but I was inconsolable! I realised it was a “last straw “ kind of reaction and perhaps it’s the same for you.

If you feel it spoilt a surprise you could give your DGD a little extra something to go with the wellies