I sent a present to my DGD aged 6 over 3 weeks ago using my normal courrier H......s. I've sent many parcels with them over the last few years and never had a problem. I sell things as a hobby on an auction site.
This was a pair of wellies and I put a little poem in the box for her but the parcel didn't arrive. Looking on the tracking it said delayed but this week I tried to ring them. 8 times I tried and they kept hanging up. Finally got through today and was told parcel is damaged. They had the name of the sender as someone else too, but I had a receipt from the parcel shop to prove it was me.
I've asked for it to be sent back to me so I can check if it's just the box or they've smashed the wellies. I've ordered another pair for DGD and will give them to her Saturday as they are visiting.
But I'm so upset about it as I feel very let down. Had a cry to the dog today. It's not the money but I feel very low and the fact they didn't tell me straight away but left it until I contacted them hasn't helped. I think it's because it was for DGD that it's upset me so much. The replacement pair aren't the same but they are ok
DGD doesn't know it was to be a surprise. Perhaps I'm depressed I don't know why I'm so upset about it.
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