Call from her bank to my very elderly mum.

The only way to solve this and give you and your mum peace of mind is go to her bank , take mum with you if possible and ask about the calls . If the calls are genuine your mum can request they stop them . There are so many scans , so we all need to be very careful indeed! If this is genuine then it does demonstrates how easy your mum can be taken in by scammers. Also worth remembering that we don't need dementia to be taken in by scammers. It happens to young people too! I would err on the side of caution and speak asap to her bank.

I think my bank (Halifax) has a 'welfare' scheme for vulnerable customers too. Yes, I agree that it opens the door for scammers. Therefore, I wouldn't sign up for it.

An idea would be to give the bank your number and delete your mom`s from their records.
With your dm``s permision of course.

Hello all, thanks for all your kind responses. I visited mums bank in our nearby city who like to be "by your side" & asked them most kindly not to call her again. There is really no need & mum is in agreement. She's very deaf & struggles with phone calls anyway. Her account is never ever in the red & she has enough social & family interaction to support her. She agrees she does not need nor care for the bank phoning her however kind their intentions are.
The bank were a little resistant to my request to desist from calling mum & did say their calls had proved popular. Well that's lovely for some but not for mum thanks. I did point out that in these days of scams I felt their calls were a tad questionable. They have now made a note on mums file that the calls should stop & indeed it seems they have.

Our bank rang us to enquire if we were in need of any help. It was at the beginning of the lock down In fact they gave us a number meant only for the elderly and told not to give it to anyone else. I knew it was genuine as they had in fact given us that number some time before and was in my phone book. I used it a short time ago when I had a straight forward query and it was really efficient and helpful. Of course lots of calls is odd and I can understand why you might be worried as you have to be so careful these days.

We had a couple of calls from our bank during the first lockdown asking if they could support in any way. They also sent emails with a dedicated phone number for those with concerns to use. At no time were we asked to provide security information. When the second call came we assured the staff member we would make contact if we needed to and asked them not to call again. This was accepted without argument, I’d suggest a call to the bank would stop the contact.

Apologies nonogran, I hadn’t seen your recent post. Pleased all is sorted.