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Getting through to a doctor

(154 Posts)
PinkCakes Tue 29-Jun-21 13:09:47

I'd been trying to get through to my husband's GP surgery (I go to a different surgery) for an hour and 20 minutes - it was engaged all that time - and then when I DID get through, I was put in the queue, position 8! I waited, and when I was in position 2, the line went dead! And now it's engaged again! It's ridiculous.

Calendargirl Tue 29-Jun-21 13:11:25

PinkCakes

I'd been trying to get through to my husband's GP surgery (I go to a different surgery) for an hour and 20 minutes - it was engaged all that time - and then when I DID get through, I was put in the queue, position 8! I waited, and when I was in position 2, the line went dead! And now it's engaged again! It's ridiculous.

No ‘Ask My GP?’

Jaxjacky Tue 29-Jun-21 14:00:18

Is there no online consultation facility?

Namsnanny Tue 29-Jun-21 14:12:45

I dont understand why face to face full time isnt back.

Shop workers, (God luv em) have put up with worse for so long now.

Although you are probably just referring to telephone contact. Which would be easier if all contact didn't rely on phone or internet.

NfkDumpling Tue 29-Jun-21 14:13:26

Its that loooooong run in message telling you all about Covid and what to do if its an emergency (dial 999 - who'd have thought, which really gets to me. Thank goodness we've moved on from red phone boxes and press button A.

We get a response from ours via their website. The receptionist passes the message to the doctor or nurse and then it gets triaged and then you get a response for either a nurse appointment - which may even be in person - or a phone call appointment with a doctor - its unlikely to be face to face. I have heard rumours of someone actually meeting a doctor. But it may only be a rumour.

Jaxjacky Tue 29-Jun-21 14:48:47

I have seen my a GP face to face three times in the last year, most recently two weeks ago, after using the online PatientAccess app.

FindingNemo15 Tue 29-Jun-21 15:20:43

Ours are terrible. Last week my DH was 20th in the queue then told to ring the next morning. He phoned again as instructed only to be told it was the wrong day for that particular doctor. The surely knew that the day before.

On another occasion I used their email contact facility only to receive a reply stating that they cannot answer questions via this method!!

Disgusting.......

PinkCakes Tue 29-Jun-21 15:44:58

I eventually got through to the surgery, to be told that they aren't booking ANY routine appointments at all. The receptionist asked me to go onto their website, book a triage appointment, so I did - absolutely loads of questions - and the response was "a GP will contact you (my husband) some time before 6.30pm tomorrow! My husband isn't ill, but has got Plantar Facsiitis (I've had it a few times so feel sure it's that) He's tried various painkilers, gels, insoles, physio exercises.

His GP surgery is known for being very poor. In fact, they've been under "special measures"

Ladyleftfieldlover Tue 29-Jun-21 16:00:01

OH saw an actual GP in the flesh this week. He has been diagnosed with a hernia. Because of the huge waiting lists at the moment, he is paying to have it done in a couple of weeks. Likewise, if I fortunately didn’t still have BUPA, I would still be waiting for my partial knee replacement! Apparently that’s an 18 months wait on the NHS at the last count. For a few weeks before my op I could barely walk. What on earth would I be like in 18 months if I’d had to wait? Obviously I am aware that many of us don’t have BUPA or the ability to pay for operations.

muse Tue 29-Jun-21 16:07:33

Accident this morning. Fell backwards stepping up on uneven ground. Result: can’t put weight on knee.

I did the eConsult through the surgery website. Done twice for MrM and it’s brilliant. His last one resulted in an appointment 2 says later.

My last question resulted in me being told to ring the surgery.
Got straight through and told receptionist all my woes. Doctor rang 2 hrs later. I’ve to do RICE and try to take some steps. Any severe pain off to A+E for X-ray. 🤞🤞🤞

Look for another surgery PinkCakes. Good luck.

Katyj Tue 29-Jun-21 16:33:23

Sorry Pinkcakes I feel your frustration. I have to call the Dr quite a lot for my elderly mum, last week I was 20th in line, only to be cut off when it was my turn ! So frustrating. I was very pleased last week when the surgery sent out a letter, stating that as my mum is classed as vulnerable we now have a dedicated number to call but it’s only available from 10 am until 3 pm, not long really. Hope you get sorted soon.

cornishpatsy Tue 29-Jun-21 16:43:02

I had given up trying to get through to the GP but used e consult about 9.30 pm and was surprised when my doctor phoned me at 8.30 the next morning.

I was not bothered about seeing him face to face at this time but do not hold out much hope when I do. What are GPs actually doing with their time.

Daisymae Tue 29-Jun-21 16:43:59

You book appointments online with our surgery. Telephone appointment only, first GP is available in 2 weeks. However have booked a nurse appointment for my husband tomorrow. It's going to be interesting as it's a very complex situation, plus test results. If you phone at 8 am you might get a same day if there's any left. I've no idea where the regular doctors are or what they are doing, appalling service. Their rating online is 1.8.

Barmeyoldbat Tue 29-Jun-21 17:17:27

Its terrible, I haven't had a face to face with my Dr since last Feb. One time a few months ago I was so fed up at not being able to get through and get help that Mr B called an ambulance. I got the treatment I needed and my Dr got a snotty email from the ambulance people because they were fed up with the situation. My Dr actually phoned me the next day and has given me a repeat prescription for the medication I needed. Told him he had let me down and when was face to face returning. He said not for some time as they were exception another wave and one in the winter.

Greeneyedgirl Tue 29-Jun-21 17:31:20

The only time I’ve seen a GP face to face was at the centre when they personally gave me both my Covid vaccs. They’re getting paid for them………I have a friend, retired health professional, who volunteered to do vaccs six months ago. Has completed all documentation, training etc and hasn’t yet been called to do any!

Tizliz Tue 29-Jun-21 17:55:46

My OH rang the doctors at 8.30, spoke to Dr straight away, appt at 11.00. Joy of rural practice

maddyone Tue 29-Jun-21 18:00:18

As shown by several posts on here, face to face appointments are available for patients that the GP feels he/she needs to see. If the problem can be dealt with over the phone, via a video chat, or an email, that’s the way it will be dealt with at the moment. Surely people realise that sitting in a waiting room to see the doctor is the least safe way to have the problem resolved. I understand that elderly patients prefer to see their doctor face to face, but if there’s a safer alternative, surely that is better. Many doctors have contracted Covid from their patients, my son in law was one of them, and he passed it to his wife and child. They’re both doctors so that took them out of the system for ten days each. The more face to face consultations there are, the more doctors will pick up Covid, and the fewer doctors there will be to treat their patients, which will give us all an even longer wait for a doctor’s appointment.

Sago Tue 29-Jun-21 18:05:47

Don’t get me started………😩

PinkCakes Tue 29-Jun-21 18:41:28

I go to a different surgery to my husband (we both used to go to his, I changed about 10 years ago). I've downloaded and printed off some forms he'll need if he wants to change. In 41 years of marriage, I've known him to go to the doctor's about 6 times.

ayse Tue 29-Jun-21 19:32:30

DH and I live in a relatively deprived area. The surgery has always been contactable and he has has at least 3 telephone consultations. Monday he rang and Tuesday about 9:00 he had a call back from the surgery. He now has an appointment for Friday morning to see a doctor. He will very probably be referred to our local long Covid clinic as well as being referred onwards.

I find it so difficult to understand how our surgery can be so efficient whilst others are a joke. I feel for anyone who cannot even get to talk to someone, let alone have an appointment.

ayse Tue 29-Jun-21 19:33:49

Should have mentioned that this is an inner city area

muse Tue 29-Jun-21 19:48:11

ayse

DH and I live in a relatively deprived area. The surgery has always been contactable and he has has at least 3 telephone consultations. Monday he rang and Tuesday about 9:00 he had a call back from the surgery. He now has an appointment for Friday morning to see a doctor. He will very probably be referred to our local long Covid clinic as well as being referred onwards.

I find it so difficult to understand how our surgery can be so efficient whilst others are a joke. I feel for anyone who cannot even get to talk to someone, let alone have an appointment.

Same here ayse

Our surgery is in one of Cornwall's largest towns and covers a massive area. I can't fault them at all. Everyone is so helpful.

NotTooOld Tue 29-Jun-21 21:47:06

I'm another one wondering what the GPs are doing all day. Are they all busy doing Covid jabs or what? It's easy to see the nurse at our surgery but you can't get to see a doctor for love nor money. Does anyone know?

JaneJudge Tue 29-Jun-21 21:53:45

my teenage son wasn't very well a few weeks ago (in hindsight I think it may have been this new covid variant but he was testing negative) and his eye really swole up and was v v sore. Pharmacist said we need to see a GP but the receptionist said they 'don't do eyes anymore' and gave me a number to ring of a private practice hmm I finally got another number and spoke to bemused people and a optometrist/ophthalmologist? who prescribed over the phone
it's a nonsense imo

NotTooOld Tue 29-Jun-21 21:56:17

'Don't do eyes any more' - for goodness sake. Some of them 'don't do ears any more' either. You have to make a private appointment to get your ears syringed. Unbelievable.