Our local supermarket has the customer services tills at the front - serves tobacco, newspapers, lottery etc. Two tills, two assistants serving and one queue. Before Covid there was never a problem - you waited in turn and got served. Since social distancing I’ve seen an astonishing number of people ‘hovering’ at the side or hiding behind the newspaper carousel and then nipping in, in between the gaps in the queue, hoping not to be noticed. To be fair, the assistants are usually on the ball and politely ask them to observe social distancing and go to the back of the queue.
I was in there last week at the front of a very long queue. A young girl with a full trolley and a toddler in the baby seat was headed from the checkouts just as the two customers in front of me had walked away. I was about to come forward along with the man behind me, when she barged in front at the till next to me and shouted her order. The assistant took one look at her, calmly pointed to the queue and told her she would have to get in line and observe social distancing. There followed a stream of vile language and she was escorted out of the store by a supervisor who, luckily, was nearby and avoided what could have been a very nasty incident. Absolutely astounds me how entitled, foul mouthed and rude some people are these days - disturbing to watch how easily some people go into meltdown.
Interesting to see how some stores have coped and adapted to avoid queues. Our local Morrisons used to have the flower and plant stand at the front and most people who just wanted these items would pay for them at customer services. For the last few months, they’ve set up a dedicated area for plants and flowers, with an assistant making up bouquets and a dedicated till.