To believe Delivery men should be able to find my house!

I’m with others on here. Put a truthful review on Trustpilot, and complain to the companies that use the couriers. I’ve done it a couple of times and always had an offer of contact/resolution in response.

We live in a through road and there is a gardens, a close and a crescent, all with the same name, branching off it. We all get mail and parcels addressed to the house numbers at the other addresses and have each others’ phone numbers to arrange to pick up errant mail - it’s not just Royal Mail either, it’s most of the couriers. We’re all different postcodes too, so it makes you wonder.

I was sitting in the kitchen at around 7.30am on Saturday - a couple of steps away from the front door. My mobile phone pinged with a text from Royal Mail to say that they had tried to deliver a parcel at 7am that morning and there was no reply. Went to the door and there was no calling card. Checked the Ring doorbell footage and there were no callers. A complaint to RM was met with a generic reply which told me nothing - was it that they had tried to deliver to one of the other addresses and left the calling card there, or was it a delaying tactic because they couldn’t meet the time constraints for the delivery service - or perhaps that the postman was running late and just didn’t make the delivery. We’ll never know. They failed to deliver on the redelivery date I chose too. When I rang, the adviser said he would rebook it for me as the online system wasn’t reliable !! Why does this not surprise me ?

We sadly demolished our old cottage and built a new house, only 100 yards from a very low railway bridge. Every order went out with a set of delivery instructions to avoid the low bridge and included our mobile phone numbers. One of the best stories was of a driver from 200 miles away arrived in his 40 ton articulated truck, as he got down from the cab he asked who wrote those delivery instructions? I quietly said DH and I had - was there a problem? No he said best delivery instructions I have ever had. Would you like a cup of tea I offered oooh yes please he said.
However some drivers didn't read the instructions in time. A crane had to reverse a long way on the other side of the low bridge and one steel delivery driver was very rude to DH, We still send out delivery instructions as the low bridge is hit on a fairly regular basis, it is only 2.4 metres 8 ft 3 inches high.

did you watch
<sorry we missed you>
was on bbc2 sunday evening last.

Once when I lived in a different town, I ordered a record player. After a while, when it didn't arrive, I complained, and was sent a replacement.
All my rubbish bins etc lived on the service road accessed from the back of the house. I expected deliveries to be to the front door. Down a side passage I had a black bin from a previous house, used when I moved but never since.
It was several months later, when a curious grandchild had a look, that we found the original record player. Far too late to query or return, I gave it to him as he found it

Get a "ring" type doorbell as it can be valuable evidence that they did not call when they said they did! With mine I can see right down the street although it does not begin recording until someone begins to walk up my path.

Our house is not easy to find as there is a fault on the GPS! I get phone calls from couriers who dont know the area and they are all sitting in the same place looking for a road which does not exist to cut through to my estate.

The main courier firms and the supermarkets seems to manage well but its the little "nicky nobody" companies who come unstuck. And one or two new Tesco drivers had problems during the lockdown. Now I always have my mobile handy in case someone needs me to give them instructions.

Amazon used to be the worst for leaving packages in/behind the bin etc but I find they have improved a lot now that you can give them instructions of where to leave the package if you are not in.

I saw that episode Judy. It was unbelievable.

I live at 42A it's a large 4 bed semi but seems to be invisible to most delivery people. I've lived here over 20 years and it's never got any better. My parcels go to 42 or 44 and if they're in they direct them here, clearly they can't figure it out for themselves. We're not hidden away behind other houses we're attached at the side and sit along the road in full view and have multiple large signs with the number on and we're very well lit with the numbers on full display and illuminated but they still go next door who have no lights on.

We live on a 'through road'. You have to go down our road to find a small gated estate. We are literally a 2 minute walk from Aldi's, and the only way into the gated estate. Yet the amount of delivery people who get lost/can't find us is ridiculous.
Taxi drivers often refuse to come down to pick us up, saying they can't fit. "Oh wow, I didn't realise you were driving a super-wide tank, how silly of me to think you'd fit down this road when the bin men come down and removal lorries come down but you, in your ordinary car, can't fit down!!" We get told we live at the main road part and we argue til we are black and blue that all they have to do is turn into the side road and go to the end house, right before the gate to the gated estate!!
I'm going to have to try this 3 words thing!

I think M&S might have ditched Hermes. Last time I ordered from them it came with another courier, can't recall which. Also the White Company seem to have stopped using Hermes and now use 'Amazon Shipping' which delivers very quickly.

We had exactly the same with M& S about the Hermes delivery. Think twice now about ordering from them.

I stopped using JL ages ago because their customer service and the quality of some of their stuff seems to have really gone downhill.

Germanshepherdsmum

I would complain to the supplier. If they’re getting complaints they may use another courier.

I tried to complain to John Lewis about Hermes’ appalling service.

Chat - not available
Email - not monitoring this service
Phone - we are exceptionally busy at the moment, but your call is important to us.

I was very disappointed with JL, always thought they were first for customer service.

Did you ever see the film 'sorry to have missed you'?

The pressures those drivers are put under are just unbelievable.

Spice101

What Three Words is great in principle, however, I don't always get the same three words for my address so it sort of renders it useless.

Because whatthreewords narrows the location down to a three metre square, you can get different 'words' for the same address, depending on where you are in the house (or garden) at the time.

Hellogirl1

Last week I was waiting for a takeaway delivery. Had a phone call saying he couldn`t find the house. I asked where he was, he said "I`m near the river, outside number 153", now, we`re 154, right next door to 153, which is what I said to him. His reply was "Can you come outside to watch for me coming?" I said I couldn`t as I have difficulty walking, he then asked if I`d watch for him through the window. Suddenly he shouted triumphantly "I`ve found you!" Miraculous!

Gordon Bennett.

I would complain to the supplier. If they’re getting complaints they may use another courier.

DPD customer service phoned me this morning. I lifted the phone, said hello, to which there was silence. I kept saying hello for about a minute before I hung up. I then went to the online chat and had a very disjointed conversation about the search we had been on to find the fishbox. I was then told he couldn't help and I would have to verify my address with the supplier! For goodness sake, they know my address it's printed quite correctly on the label.
I gave up.

We will see what happens next month.

Last week I was waiting for a takeaway delivery. Had a phone call saying he couldn`t find the house. I asked where he was, he said "I`m near the river, outside number 153", now, we`re 154, right next door to 153, which is what I said to him. His reply was "Can you come outside to watch for me coming?" I said I couldn`t as I have difficulty walking, he then asked if I`d watch for him through the window. Suddenly he shouted triumphantly "I`ve found you!" Miraculous!

Bluebelle the same thing happened to me with DPD. The driver stopped outside my house, I went to get the parcel, but he drove off few minutes later, without delivering the parcel.
I have the DPD app, so if you use it to phone, you jump the queue. The agent said the driver couldn't find my house and tried to blame the sender. I gave her short shrift. I explained that DPD deliver to us a few times a week.
When it was delivered the next day, the driver told me that there had been seven undelivered parcels the previous day!

My heart sinks when a see DPD is delivering.

The funniest story I heard was on the programme about the Tower of London. One of the Yeoman Guard's who lives there had ordered a new washing machine and the Company said they could not find the address. The Yeoman said that's strange the Tower has only been here for centuries. You couldn't make it up!

Must be a new Hermes delivery person. For the first time since I lived here, they have failed to make two deliveries. Twice within the space of five days. Both times, they posted a photograph clearly showing the parcel, but with nothing to show where it was supposedly left. Definitely nothing I could recognise in my block of flats.

Hermes failed to respond to my attempt to contact them about this. However when I posted a very truthful review on TrustPilot, they very quickly emailed me. sent full information with tracking numbers, times of so-called deliveries. They have gone silent again.
Pity - Damart, by whom the parcels were sent, have been very good, and refunded the payment I made for these articles. But I am now nervous about ordering more from them.

What Three Words is great in principle, however, I don't always get the same three words for my address so it sort of renders it useless.

Our Hermes delivery man is superb, I can't complain about him.
I have arranged a phone call with DPD tomorrow morning.
I'm going to do as Baggs says and give them our what3words address.
Our house is tucked in behind the one next door, you can only see part of the roof from the road but we have a bright pink house sign on the gate which is visible from the footpath.
Here's hoping I get some joy from them tomorrow.

I was woken up by someone delivering milk the other night after midnight. It seemed too early to be delivering milk. He wandered around around drive and the road and next door with his torch and I thought he had lost something. Then he wandered down the road and started going up other drives. Finally he came back and went through the whole performance again so I stuck my head out of the window (classy satin mob cap covering the pin curls ? ) and asked him what he was doing. He was looking for number 22. We are number 20 at the end of the street. I told him there was no 22 but he didn't seem to believe me. He even wondered past the house to look down past our fence as if we had another house hidden there. In the end I left him to it. It must have been difficult in the dark to make out house numbers but he did have a torch after all. I think he was looking in the wrong road.