To believe Delivery men should be able to find my house!

I sympathise. Some years ago I had confirmation that a parcel had been delivered, accompanied by a photo showing it sitting outside a neighbour's door. Assuming that your house is well signed, even in darkness, no it isn't acceptable. The various couriers are only as good as their local employees.

Hermes always leave parcels for my DD right at the end of her very long lane. They send a photo but it takes her at least 15 mins to walk down. Just laziness in this case. Luckily so far nothing has gone missing but two things have been ruined by rain .

A few weeks ago my grandson asked if I could go to his house to wait for a DPd delivery Iwent be fore the allotted time and sat by the front window They limp ve on a main road
After about an hour and a half I heard the beep beep beep of something reversing I looked up and there was the DPd van backing to straight outside the house I got up to go to the front door but no one there as I looked out the van just drove off without the driver ever getting out the van
I went on the tracking app and it said Driver could not find house The stupid bloke was sat straight outside it and the house number is very clear to see from where he was sitting
???

Our house is not easy to find but delivery people have had no trouble finding us since we started giving them our door's whatthreewords location.

They don't call the company Dippy D for nothing! ?
However, Hermes are just as bad here, popping a card through the letter box when I'm in, and in my previous house, putting my goods in the wheelie bin.

I was woken up by someone delivering milk the other night after midnight. It seemed too early to be delivering milk. He wandered around around drive and the road and next door with his torch and I thought he had lost something. Then he wandered down the road and started going up other drives. Finally he came back and went through the whole performance again so I stuck my head out of the window (classy satin mob cap covering the pin curls ? ) and asked him what he was doing. He was looking for number 22. We are number 20 at the end of the street. I told him there was no 22 but he didn't seem to believe me. He even wondered past the house to look down past our fence as if we had another house hidden there. In the end I left him to it. It must have been difficult in the dark to make out house numbers but he did have a torch after all. I think he was looking in the wrong road.

Our Hermes delivery man is superb, I can't complain about him.
I have arranged a phone call with DPD tomorrow morning.
I'm going to do as Baggs says and give them our what3words address.
Our house is tucked in behind the one next door, you can only see part of the roof from the road but we have a bright pink house sign on the gate which is visible from the footpath.
Here's hoping I get some joy from them tomorrow.

What Three Words is great in principle, however, I don't always get the same three words for my address so it sort of renders it useless.

Must be a new Hermes delivery person. For the first time since I lived here, they have failed to make two deliveries. Twice within the space of five days. Both times, they posted a photograph clearly showing the parcel, but with nothing to show where it was supposedly left. Definitely nothing I could recognise in my block of flats.

Hermes failed to respond to my attempt to contact them about this. However when I posted a very truthful review on TrustPilot, they very quickly emailed me. sent full information with tracking numbers, times of so-called deliveries. They have gone silent again.
Pity - Damart, by whom the parcels were sent, have been very good, and refunded the payment I made for these articles. But I am now nervous about ordering more from them.

The funniest story I heard was on the programme about the Tower of London. One of the Yeoman Guard's who lives there had ordered a new washing machine and the Company said they could not find the address. The Yeoman said that's strange the Tower has only been here for centuries. You couldn't make it up!

Bluebelle the same thing happened to me with DPD. The driver stopped outside my house, I went to get the parcel, but he drove off few minutes later, without delivering the parcel.
I have the DPD app, so if you use it to phone, you jump the queue. The agent said the driver couldn't find my house and tried to blame the sender. I gave her short shrift. I explained that DPD deliver to us a few times a week.
When it was delivered the next day, the driver told me that there had been seven undelivered parcels the previous day!

My heart sinks when a see DPD is delivering.

Last week I was waiting for a takeaway delivery. Had a phone call saying he couldn`t find the house. I asked where he was, he said "I`m near the river, outside number 153", now, we`re 154, right next door to 153, which is what I said to him. His reply was "Can you come outside to watch for me coming?" I said I couldn`t as I have difficulty walking, he then asked if I`d watch for him through the window. Suddenly he shouted triumphantly "I`ve found you!" Miraculous!

DPD customer service phoned me this morning. I lifted the phone, said hello, to which there was silence. I kept saying hello for about a minute before I hung up. I then went to the online chat and had a very disjointed conversation about the search we had been on to find the fishbox. I was then told he couldn't help and I would have to verify my address with the supplier! For goodness sake, they know my address it's printed quite correctly on the label.
I gave up.

We will see what happens next month.

I would complain to the supplier. If they’re getting complaints they may use another courier.

Hellogirl1

Last week I was waiting for a takeaway delivery. Had a phone call saying he couldn`t find the house. I asked where he was, he said "I`m near the river, outside number 153", now, we`re 154, right next door to 153, which is what I said to him. His reply was "Can you come outside to watch for me coming?" I said I couldn`t as I have difficulty walking, he then asked if I`d watch for him through the window. Suddenly he shouted triumphantly "I`ve found you!" Miraculous!

Gordon Bennett.

Spice101

What Three Words is great in principle, however, I don't always get the same three words for my address so it sort of renders it useless.

Because whatthreewords narrows the location down to a three metre square, you can get different 'words' for the same address, depending on where you are in the house (or garden) at the time.

Did you ever see the film 'sorry to have missed you'?

The pressures those drivers are put under are just unbelievable.

Germanshepherdsmum

I would complain to the supplier. If they’re getting complaints they may use another courier.

I tried to complain to John Lewis about Hermes’ appalling service.

Chat - not available
Email - not monitoring this service
Phone - we are exceptionally busy at the moment, but your call is important to us.

I was very disappointed with JL, always thought they were first for customer service.

I stopped using JL ages ago because their customer service and the quality of some of their stuff seems to have really gone downhill.

We had exactly the same with M& S about the Hermes delivery. Think twice now about ordering from them.

I think M&S might have ditched Hermes. Last time I ordered from them it came with another courier, can't recall which. Also the White Company seem to have stopped using Hermes and now use 'Amazon Shipping' which delivers very quickly.

We live on a 'through road'. You have to go down our road to find a small gated estate. We are literally a 2 minute walk from Aldi's, and the only way into the gated estate. Yet the amount of delivery people who get lost/can't find us is ridiculous.
Taxi drivers often refuse to come down to pick us up, saying they can't fit. "Oh wow, I didn't realise you were driving a super-wide tank, how silly of me to think you'd fit down this road when the bin men come down and removal lorries come down but you, in your ordinary car, can't fit down!!" We get told we live at the main road part and we argue til we are black and blue that all they have to do is turn into the side road and go to the end house, right before the gate to the gated estate!!
I'm going to have to try this 3 words thing!

I live at 42A it's a large 4 bed semi but seems to be invisible to most delivery people. I've lived here over 20 years and it's never got any better. My parcels go to 42 or 44 and if they're in they direct them here, clearly they can't figure it out for themselves. We're not hidden away behind other houses we're attached at the side and sit along the road in full view and have multiple large signs with the number on and we're very well lit with the numbers on full display and illuminated but they still go next door who have no lights on.

I saw that episode Judy. It was unbelievable.