Cashier in Waitrose

welbeck

nanna8

I don’t think I have ever come across that here. It would be instant dismissal, plenty of other willing workers.

don't know where you live, but i'm glad we've still got some workers' protection laws in this country. uk.
i can't understand why some posters are so exercised about this.
such contempt for people doing a boring, hard minimum wage job.
if you are charged the correct total, what's the difference. you complete your shopping and leave.

I think nanna8 lives in Australia where checkout operators not only have to stand for the whole shift (no chairs allowed) they also are expected to pack for you.

Helpful assistants here in the UK will ask if you need help with the packing but it's not compulsory.

The same thing happened to me years ago when I did my shopping on a Friday night and back home to supervise 3 children to bed. The girl on the checkout chatted to her colleague on the next checkout about a pub night out the entire time she was scanning my groceries. I said to her " How do I know you have scanned my items correctly as you haven't stopped talking since you started "?She cheekily answered that she knew what she was doing and did I want her to rescan everything? I paid up and left but always regretted not going to the manager.

I think a 'are you allowed on your phone while you are serving?' question would be good - she then says sorry and hangs up or explains it was an urgent call (yes I know it was about holidays but change of flight times or something)

If you got no response from that, then report to manager - I would do it in writing - either one of those feedback forms if they have them or a letter or email to the store - with details of time, which checkout etc and the persons name if they were wearing a name badge.

Keep it polite and to the point.