I was in our local, small Waitrose this afternoon. In common with lots of other stores, most of the checkouts have gone and been replaced by self service checkouts. As I entered the area, the hovering assistant said, 'No need to worry, I'll help you!' and proceeded to talk me through each step of the way.
I took great delight in using my phone to pay!!
Seems to be a training need there.
Good Morning Thursday 5th November 2026
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