I agree most of all with Petra and MissAdventure on this thread. When people self-identify as an empath or extra sensitive it is if everyone else cannot possibly understand what others are going through or how they themselves feel about it as they don't have this extra special part of their makeup. They make it all about them and their hurt feelings and how theyreact to a dreadful event. In the same way that l have found that the most tactless people require one to be extra diplomatic, people who tell everyone how sensitive they are tend not to think about other people's very valid feelings, just their own reactions to them. I think that one of the worst things one can say to someone else is "l know just how you feel," because it is not true - no-one knows exactly how anyone else is feeling. I often think a simple "sorry to hear your news" is enough and sounds much more sincere. Again, if you really are worried that you might have offended someone, simply say to them that you feel that you may have said something to upset them and, if so, you would like to apologise. Nine times out of ten, a seeming shortness of manner is nothing to do with you, but the person themselves is simply preoccupied with something else.